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Article #91

Re: Aspect Call Centre Solutions

#91
From: Wayne Sheppard
Date: Sun, 05 Oct 1997 00:00
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>Hi,  I was talking to somone the other day who told me that he was
>considering getting a Aspect call managment system for his new call
>centre that he was opening later in the year.  Could somone tell me why
>they are considered tobe the best of the best ?  What their features are
>etc?

When evaluating any call center solution one would really need to know
the specific application(s) involved... inbound, outbound, blended,
software integration requirements, numbers of agents, call time, etc.

At that point, the real world of each environment's ability to meet
those needs can be assessed.  Often a software based solution working
together with the proper hardware based solution provides the most
complete (read cost effective and flexible) solution.

Cheers,

Wayne Sheppard
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From: wayne.sheppard@technologist.com (Wayne Sheppard)
Subject: Re: Aspect Call Centre Solutions
Date: 1997/10/05
Message-ID: <3437a462.167697099@news.milehigh.net>
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