🚀 go-pugleaf

On Wed, 24 Sep 1997 23:12:42 +1000, Joshua Walmsley
<walmsley@no_spamm.usa.net> wrote:

>Hi,  I was talking to somone the other day who told me that he was
>considering getting a Aspect call managment system for his new call
>centre that he was opening later in the year.  Could somone tell me why
>they are considered tobe the best of the best ?  What their features are
>etc?

I have had peripheral (no pun intended) contact with Aspect systems,
in that we make a fax system that we've connected to a couple of
Aspect call centers.

From what I've seen, their strongest point may be their
programmability -- the setup people program a series of steps which
controls how a call will be handled (answer the call, say hello, say
everyone is busy, play music, apologize for the delay, play more
music, etc.).

They have an optional piece which will send serial information to an
external device (like ours). By reading the info, we're able to get
all the information we need about the call to handle it correctly.
Generally, it was a pleasant experience working with it.
----
Gerry Wheeler            gwheelerX@gate.net  (remove the X)
SpectraFAX Corp.         Phone: 941-643-8739
Naples, FL                 Fax: 941-643-5070