🚀 go-pugleaf

In article <gate.8sNwXB1w165w@sytex.com>, keith@sytex.com (Keith Attenborough)
   writes:
> I don't have any experience yet, but my organization is working on
> installing Notes to support all the document form stuff -- papers,
> memos, position documents, images, etc. we use on a daily basis.  One of
> the key features we were looking for and believe Notes provides is
> support for workflow management, the ability to use the system to route
> material to the corrct people for review and editing, then ensuring that
> it is really those individuals who have done the work.  It seems
> designed to handle those tasks well.

Unless things have changed since autumn 1992, then I am not sure that 
Lotus Notes is designed to handle more formal worksflows well.

We had a good look at the functions and found that it was missing 
monitoring process times, escalation generically through the 
organisation (if he takes too long dealing with this case, signal his 
manager), split & join parallel activities etc.

Of course, we could have implemented these functions, but then it 
would have been OUR implementation, and not the standard Lotus 
implementation which future Notelets would use.

I may be wrong, I which case I am very interested of your experiences, 
or I may have the wrong definition of workflow processing, in which 
case I stand to be corrected.

Regards,
/Mike
-- 
Michael Evans    Skandinaviska Enskilda Banken (S-E-Banken)
SEB Data R                   Telephone: +46-8-639 33 70
S-106 40  Stockholm                Fax: +46-8-639 37 62
Sweden                        Internet: mike@seb.se

s19184@seb.se (Michael Evans @ S-E-Banken, Sweden) once wrote....
>In article <gate.8sNwXB1w165w@sytex.com>, keith@sytex.com (Keith Attenborough)
>   writes:
>> I don't have any experience yet, but my organization is working on
>> installing Notes to support all the document form stuff -- papers,
>> memos, position documents, images, etc. we use on a daily basis.  One of
>> the key features we were looking for and believe Notes provides is
>> support for workflow management, the ability to use the system to route
>> material to the corrct people for review and editing, then ensuring that
>> it is really those individuals who have done the work.  It seems
>> designed to handle those tasks well.
>
>Unless things have changed since autumn 1992, then I am not sure that 
>Lotus Notes is designed to handle more formal worksflows well.
>
>We had a good look at the functions and found that it was missing 
>monitoring process times, escalation generically through the 
>organisation (if he takes too long dealing with this case, signal his 
>manager), split & join parallel activities etc.
>
>Of course, we could have implemented these functions, but then it 
>would have been OUR implementation, and not the standard Lotus 
>implementation which future Notelets would use.
>
>I may be wrong, I which case I am very interested of your experiences, 
>or I may have the wrong definition of workflow processing, in which 
>case I stand to be corrected.
>

I'm very intrigued by the components of workflow that you mention; such
as monitoring process times, escalation etc. in the paragraph above. I would
be very interested in a list of such issues, i.e that would make up a
full and complete workflow system. If you have any references to articles
that refer to such components as well, that would be most useful

Are these things well defined, or are they still being defined as worklow/
rules based processing continues to mature...?

jc

----
        ____     ___ ___       Jim Carroll, J.A. Carroll Consulting
          / /\  /   /          _____________________________________
         / /__\/   /           Internet            jcarroll@jacc.com 
     \__/ /    \___\___        Voice or Fax        +1.416.855.2950   
                                  Mississauga, Ontario, Canada                                                
                                  (in the suburbs of Toronto)