Groupware and users

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2 total messages Started by Jedsada Sirimongkolkasem Tue, 14 Apr 1992 23:12

#97

Author: Jedsada Sirimongkolkasem
Date: Tue, 14 Apr 1992 23:12

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I attended the demonstration of a groupware package which features group
scheduling, project management, and E-mail.  Although the program looks 
very nice and has a potential for improving the productivity and
effectiveness of teamwork, I am a little skeptical. This 
type of technology requires acceptance from every team member. For example,
the group scheduling program will not be very useful if only one member of the
team is not willing to enter all his appointment notes into the computer. 
Other  social factors such as the type of the team and team members are 
also proven to be important issues for successful implementation of the 
technology. I would like to know if anybody on this newsgroup has direct 
experience or ideas that he or she want to share.

Thanks
Jed.

Re: Groupware and users

#98

Author: Jim Carroll
Date: Wed, 15 Apr 1992 13:46

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ensoniq@casbah.acns.nwu.edu (Jedsada Sirimongkolkasem @ Northwestern University, Evanston, Illinois) once wrote....
>I attended the demonstration of a groupware package which features group
>scheduling, project management, and E-mail.  Although the program looks 
>very nice and has a potential for improving the productivity and
>effectiveness of teamwork, I am a little skeptical. This 
>type of technology requires acceptance from every team member. For example,
>the group scheduling program will not be very useful if only one member of the
>team is not willing to enter all his appointment notes into the computer. 
>Other  social factors such as the type of the team and team members are 
>also proven to be important issues for successful implementation of the 
>technology. I would like to know if anybody on this newsgroup has direct 
>experience or ideas that he or she want to share.
>
>Thanks
>Jed.
>

I think that groupware will probably follow the pattern of email and other
technologies, in terms of deployment, which is simple, straightforward,
and directly related to human nature :

        - If the boss uses the stuff, everyone will

        - if the boss does not use the stuff, then acceptance of the 
          change in culture and operation, posed by the introduction of
          groupware, will be much more sporadic, unsupported, leading
          to a generally unsuccesful implementation.

In other words, groupware must have a champion.....from a senior level.

There are some fascinating insights into this train of thought in the
book "Leadership and The Computer" by Mary Boone.

Jim




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