Re: looking for helpdesk management software

Article View: comp.infosystems

Article #180

#180

From: Bob Willey CDP
Date: Sun, 08 Nov 1992 15:16

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In article <1d97prINN894@crcnis1.unl.edu> mcdowell@hoss.unl.edu (Scott McDowell) writes:
>I'm am looking for software to run on a PC or a Novell network that could
>be used at a computer helpdesk to log incoming calls.  I'm aware of the
>following:  Heat, Support Magic and Top of Mind.  Does anyone have 
>experience with the above or know of any other programs.  Any information
>you can give me will be appricated.

We have had trouble finding information on these types of products 
also.  The only portion we are really interested in is to build
an information database and allow for text inquiry.
For Instance:   Error 2 OSAS, and come up with problems matching
this scenario.

The incoming call portion we can handle internally already with
our Call Tracker product.

-- 
>.. Bob Willey, CDP          ..  |  ..  uunet!consult!bob  bob@ccs.com   ..<
>.. CCS Enterprises, Inc.    ..  |  ..   Office: (410) 820-4670          ..<
>.. P.O. Drawer 1690         ..  |  ..      FAX: (410) 476-5261          ..<
>.. Easton, Maryland 21601 ......|......... BBS: (410) 476-5098 ...........<

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Path: arc1-ca.pugleaf.net!sparky!uunet!consult!bob

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Path: arc1-ca.pugleaf.net!sparky!uunet!consult!bob
From: bob@consult.UUCP (Bob Willey CDP)
Newsgroups: comp.infosystems,comp.databases,comp.edu,comp.misc
Subject: Re: looking for helpdesk management software
Message-ID: <1227@consult.UUCP>
Date: 8 Nov 92 15:16:59 GMT
References: <1d97prINN894@crcnis1.unl.edu>
Reply-To: bob@consult.UUCP (Bob Willey CDP )
Followup-To: comp.infosystems
Organization: CCS Enterprises, Inc. - Easton, MD
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