Thread View: comp.lang.postscript
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Started by Mark Hilliard
Sat, 21 Nov 1992 03:49
HP 300XL Postscript BUG!!
Author: Mark Hilliard
Date: Sat, 21 Nov 1992 03:49
Date: Sat, 21 Nov 1992 03:49
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I have discovered a MAJOR BUG in the postscript version of HP's
new HP 300XL PS printer when used with FrameMaker under SCO ODT
486, and on a SUN IPC. The problem is that when you capture a
color image greater than 16 colors and import it into your frame
document (put in several colored lines of text to verify proper
color maps), It will only print around 8 of the total colors in
the image. This makes for a VERY STRANGE looking document. I
have printed to a file and then tried the file on various other
printers and THEY ALL WORK! The HP tech said that I was crazy,
that this is Postscript level 2, and it has been fully tested!
Come on HP, when you ship the SAME file to 2 printers side by
side through the SAME PRINT SPOOLER and the HP printer dies then
HP has a problem. I am tired of finding repeatable bugs in
various Post Script color printers only to have their support
tech act like I am calling their product trash and refuse to work
with me on the problem.
Has anyone else tried this little color test in Frame? I have
found other printers that will fail this one (Seiko 4104, but
they bent over backwards to FIX it!), but except for HP all of
the other companies fixed the problem as soon as I brought it to
their attention.
The HP 300XL is a very nice (fast processing but slow printing)
Postscript printer in every other application except for
Frame. It is low cost, and gives VERY HIGH QUALITY output, but
the folks at HP support are making it into a trash printer.
Come on HP get on the ball and fix this thing!
--
Mark Hilliard, Eastman Kodak - mark@kodak.COM
- uunet!kodak!gizzmo!mark
Re: HP 300XL Postscript BUG!!
Author: Stephen Friedl
Date: Sat, 21 Nov 1992 21:48
Date: Sat, 21 Nov 1992 21:48
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Mark Hilliard writes:
> Come on HP, when you ship the SAME file to 2 printers side by
> side through the SAME PRINT SPOOLER and the HP printer dies then
> HP has a problem.
I support a commercial PostScript interpreter and know firsthand
that just because something doesn't print is not necessarily
evidence that the printer is broken. I have seen many examples
of things that "worked" on other interpreters but "break" on
ours, and after investigation found that it worked by accident.
Perhaps it is truly a bug, but you need to make sure that the
output is not dependent on undocumented features (especially
before making a big noise).
Stephen
--
Stephen J Friedl | Software Consultant | Tustin, CA | +1 714 544-6561
3b2-kind-of-guy | I speak for me ONLY | KA8CMY | uunet!mtndew!friedl
Attorneys are paranoid because they assume everybody else is dishonest too
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