"Decus NEVER gives refunds."

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3 total messages Started by Paul Robinson Wed, 07 Oct 1992 04:13

#281

Author: Paul Robinson
Date: Wed, 07 Oct 1992 04:13

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It was a standard practice that when you went to a DECUS seminar, you  
paid your money and that was that.  DECUS *never* gave refunds, not
 
for anyone or for any reason.
 
 
 
Until one day someone decided to sign up under his own name, pay the  
regular price to attend and see the conferences. 
 
 
 
For some reason, as soon as it was discovered who it was, the DECUS  
organization decided to evict that particular person for prior conduct  
which they disapproved of.
 
 
 
Since he had not committed any activity at that time which would legally  
permit them to evict this person, DECUS did something they never did  
before.
 
 
 
They cancelled someone's registration and refunded their money.
 
 
 
There is an old saying that "DECUS {Never} gives refunds."  
 
 
 
Unless your name is Kevin Mitnick.
 
 
 
----
 
Paul Robinson -- TDARCOS@MCIMAIL.COM
 
 
 
  "And remember, I'm not just the Cocaine Club president,
 
   <Snort> <Snort> But I'm also a client!"

Re: "Decus NEVER gives refunds."

#284

Author: J.M. Ivler ivler
Date: Wed, 07 Oct 1992 09:29

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In article <718444781.F00004@blkcat.UUCP>, 
Paul.Robinson@f417.n109.z1.fidonet.org (Paul Robinson) writes:
> It was a standard practice that when you went to a DECUS seminar, you  
> paid your money and that was that.  DECUS *never* gave refunds, not
> for anyone or for any reason.
>  
> Until one day someone decided to sign up under his own name, pay the  
> regular price to attend and see the conferences. 
>  
> For some reason, as soon as it was discovered who it was, the DECUS  
> organization decided to evict that particular person for prior conduct  
> which they disapproved of.
>  
> Since he had not committed any activity at that time which would legally  
> permit them to evict this person, DECUS did something they never did  
> before.
>  
> They cancelled someone's registration and refunded their money.
>  
> There is an old saying that "DECUS {Never} gives refunds."  
>  
> Unless your name is Kevin Mitnick.
> ----
> Paul Robinson -- TDARCOS@MCIMAIL.COM

Not bad, for an incomplete account of a non-event. RayK has been much better at 
providing history of this incident, although some find it a tad biased. I 
suggest that you get more facts prior to making blanket accusations. There were 
a number of issues that Mr. Mitnicks attempt to attend a DECUS symposia raised. 
Many are still being discussed within the DECUS leadership.

jmi
ivler@mdcbbs.com
[disclaimer: Sometimes people claim that I'm a "DECUS leader" other claim I'm 
not. Me, I don't care...]

Re: "Decus NEVER gives refunds."

#282

Author: A virtually vegetal non-entity
Date: Wed, 07 Oct 1992 15:10

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In article <718444781.F00004@blkcat.UUCP>, Paul.Robinson@f417.n109.z1.fidonet.org (Paul Robinson) writes...

>There is an old saying that "DECUS {Never} gives refunds."  

Oh, that's nonsense.  DECUS has always given refunds when circumstances
are appropriate.  What is true is that DECUS, as a volunteer-run 
organization, is less sympathetic than some huge corporation which has
"customer satisfaction engineers" running around telling everyone 
what to do.  

When we decided to drop the Newsletters this year, the question of
refunds came up.  Obviously we'd prefer not to give them, so we gave
everyone a free DECUServe subscription (worth more than their refund)
as a first-level handling of the problem.  However, anyone who insists
that they want a refund will get one.

Personally, I intend to keep the DECUServe subscription: that's a $35
value instead of a $6 refund.  

jms

Joel M Snyder, 1103 E Spring Street, Tucson, AZ, 85719 
Phone: 602.882.4094 (voice) .4095 (FAX) .4093 (data)
BITNET: jms@Arizona  Internet: jms@arizona.edu  SPAN: 47541::telcom::jms
Yow!  It's some people inside the wall!  This is better than mopping!

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