🚀 go-pugleaf

My apologies if this is an inappropriate group to post this to.  I have 
posted this request to comp.sources.wanted in the past, with limited success.

I'm looking for problem tracking, technical support and possibly site 
configuration info application that runs under UNIX.  I'm looking 
for either freeware, shareware, or some relatively inexpensive commercial 
application.  The program needs to support 5 active Technicians, who 
would be operating off of the same database over slow speed links.  Due 
to the limited bandwidth, a character based application would be preferred.

These are some of the features that I am looking for.

1.  Each problem is assigned a ticket number and that each problem 
contain standard information, such as site, reporter, subject, user, brief 
synopsis and detailed description.

2.  Ability to mail specified users, when a problem is logged in a 
certain section.

3.  The ability to do keyword scans.  It would be helpful to have 
selectable keywords available when entering a new problem.

4.  Automatic reminder of old problems that have not be closed.

5.  The ability to do reports by tech, by site, by problem section.

6.  The ability to bring up site specific information, such as network 
and workstation configuration.

7.  Email reporting of problems by user, with automatic receipt notification.

The emphasis of the system, are to get the techs from three 
different geographic regions to work together.  To solve problems once 
and not three times over.  It is important to let the developers know 
what is happening with their applications, and it is important to let the 
trainers know about user difficulties.

Any help in finding such an application, would be greatly appreciated.  
I'll summarize, if there is enough interest.

regards,

->Gerry Schenk
->gschenk@video.rogers.com