Article View: comp.os.linux.admin
Article #36Re: Wanted: Tech Support / Help Desk software
From: Steve Miller
Date: Fri, 27 May 1994 20:01
Date: Fri, 27 May 1994 20:01
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3023 bytes
Gerry Schenk (gschenk@showbz.video.rogers.com) wrote: :>My apologies if this is an inappropriate group to post this to. I have :>posted this request to comp.sources.wanted in the past, with limited success. :>I'm looking for problem tracking, technical support and possibly site :>configuration info application that runs under UNIX. I'm looking :>for either freeware, shareware, or some relatively inexpensive commercial :>application. The program needs to support 5 active Technicians, who :>would be operating off of the same database over slow speed links. Due :>to the limited bandwidth, a character based application would be preferred. :>These are some of the features that I am looking for. Good luck! I have been looking for such a program for a couple of years now. I have demo copies of two or three programs and literature for several others, but none are cheap. Most good ones require us to spend aroud $3500 - $5000 for only 3 users on a SCO Unix system. I have run across a couple of companies that are trying to develop a package and were willing to sell for a lot less if we could help develop it (Alpha test). We don't have the time. If you are interested in something like this, e-mail me and I will see if I still have their phone numbers. If you do find such a program (shareware, cheap) please let me know. TIA -- Steve Miller stevem@tyrell.net (.sig pending)
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 102b08,74c1fb8be3d42786 X-Google-Attributes: gid102b08,public X-Google-Thread: 1122ea,74c1fb8be3d42786 X-Google-Attributes: gid1122ea,public X-Google-Thread: 100b1f,74c1fb8be3d42786 X-Google-Attributes: gid100b1f,public X-Google-Thread: 134180,74c1fb8be3d42786 X-Google-Attributes: gid134180,public X-Google-Thread: 11035d,74c1fb8be3d42786 X-Google-Attributes: gid11035d,public X-Google-Thread: 100df9,74c1fb8be3d42786 X-Google-Attributes: gid100df9,public X-Google-Thread: 1070f0,74c1fb8be3d42786 X-Google-Attributes: gid1070f0,public X-Google-Thread: 1153e1,74c1fb8be3d42786 X-Google-Attributes: gid1153e1,public X-Google-ArrivalTime: 1994-05-27 19:07:22 PST Newsgroups: comp.os.linux.admin,comp.os.linux.help,biz.sco.general,comp.sys.sun.admin,comp.sys.sun.apps,comp.unix.solaris,comp.sources.wanted,biz.sco.opendesktop,comp.unix.admin Path: arc1-ca.pugleaf.net!bga.com!news.sprintlink.net!hookup!swrinde!ihnp4.ucsd.edu!news.cerf.net!pagesat.net!tyrell.net!stevem From: stevem@tyrell.net (Steve Miller) Subject: Re: Wanted: Tech Support / Help Desk software Message-ID: <1994May27.200118.23370@tyrell.net> Followup-To: comp.os.linux.admin,comp.os.linux.help,biz.sco.general,comp.sys.sun.admin,comp.sys.sun.apps,comp.unix.solaris,comp.sources.wanted,biz.sco.opendesktop,comp.unix.admin Sender: news@tyrell.net (*) Organization: Who, ME? Organized? X-Newsreader: TIN [version 1.2 PL0] References: <2rujgh$phq@showbz.video.rogers.com> Distribution: inet Date: Fri, 27 May 1994 20:01:18 GMT Lines: 31