🚀 go-pugleaf

I just thought the various groups mentioned above might be interested
in knowing about an some problems I've been having with NETCOM...
I've been a customer of NETCOM for over 2 years now and have been
pretty satisfied.  However, now I feel that they're holding themselves
unaccountable to user satisfaction and I'm a might pissed. 

About 5 weeks ago, through some sort of "clerical error", NETCOM
deleted the UNIX shell account that I've had for 2+ years.  After
about 2.5 weeks or so, I managed to convince someone there that
my account really shouldn't be missing and it was restored.  That
much I can let slide, since I can't exactly claim career infallibility
myself.

However, I also had about 5 megabytes of files stashed there, including
personal e-mail from my 12 years in programming.  Much of the data
stored there was irreplacable.  I've called NETCOM a good dozen times,
no doubt running up my phone bill since I now live in Iowa.  I've sent
e-mail about the missing files to support@netcom.com twice; the first
time, a reply said that they were looking into it, the second message
received no reply.

At this point, all I can figure is that either:
  1. The people at NETCOM are incompetent
  2. They don't give a damn about customer satisfaction

Well, maybe they _will_ care about potential cutomers who see this
message and take their business elsewhere.  Or maybe they don't need
you, either...

Thank you for your attention.

    Don Baldwin