Thread View: comp.os.netware.misc
4 messages
4 total messages
Started by Tom Kustner
Fri, 02 Aug 1996 00:00
LZFW 2.2 GPF
Author: Tom Kustner
Date: Fri, 02 Aug 1996 00:00
Date: Fri, 02 Aug 1996 00:00
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Occassionally, when running Lanalyzer 2.2 for Windows for an extended period (1-2 days or longer), we get the following message: "LZFW caused a General Protection Fault in module L_TABLE.DLL at 0018:00C7." We own the product, but our reseller can't support us and, as you know, Novell doesn't support it either, or not without you forking over hundreds of dollars. I have searched their database but come up dry. We have a 3.12 network using IPX. Though TCP/IP is not loaded on the server, it is being used by our users. Thanks for any help. This is not urgent, but I would like to get someone's ear at Novell. Tom Kustner ---------------------------------------------------------------------------- Tom Kustner Emjay Corporation System/LAN Administrator 725 W. Glendale Ave. Email: kustner@emjay.com Glendale, WI 53209-6509 USA Any opinions are mine and not necessarily those of Emjay's.
Re: LZFW 2.2 GPF
Author: Roger Kresge
Date: Sat, 03 Aug 1996 00:00
Date: Sat, 03 Aug 1996 00:00
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kustner@emjay.com (Tom Kustner) wrote: >Occassionally, when running Lanalyzer 2.2 for Windows for an extended >period (1-2 days or longer), we get the following message: >"LZFW caused a General Protection Fault in module L_TABLE.DLL at >0018:00C7." >We own the product, but our reseller can't support us and, as you >know, Novell doesn't support it either, or not without you forking >over hundreds of dollars. I have searched their database but come up >dry. Why can't your reseller support you? Any Gold or Platinum reseller should be able to get support on the product. >We have a 3.12 network using IPX. Though TCP/IP is not loaded on the >server, it is being used by our users. Thanks for any help. This is >not urgent, but I would like to get someone's ear at Novell. I can understand that. Novell accepts bug reports without charging for them, but you haven't yet identified a specific bug, only an apparent problem. -- ========================================================================== Roger Kresge, Master CNE/CNI, MCP Internet: rkresge@web.iis-centpa.com Consulting Engineer CompuServe: 71023,447 Inacom Information Systems Lancaster, PA Corporate Email: rkresge@inacom.com ==========================================================================
Re: LZFW 2.2 GPF
Author: Roger Kresge
Date: Sat, 03 Aug 1996 00:00
Date: Sat, 03 Aug 1996 00:00
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kustner@emjay.com (Tom Kustner) wrote: >Occassionally, when running Lanalyzer 2.2 for Windows for an extended >period (1-2 days or longer), we get the following message: >"LZFW caused a General Protection Fault in module L_TABLE.DLL at >0018:00C7." >We own the product, but our reseller can't support us and, as you >know, Novell doesn't support it either, or not without you forking >over hundreds of dollars. I have searched their database but come up >dry. >We have a 3.12 network using IPX. Though TCP/IP is not loaded on the >server, it is being used by our users. Thanks for any help. This is >not urgent, but I would like to get someone's ear at Novell. BTW, there *are* a couple of known compatibility issues with Lanalyzer 2.2 and a few LAN adapters and drivers. What combination of LAN adapter, drivers and client software are you running? Some documented difficulties have come up involving Novell's Client 32, Madge Token Ring cards, and Xircom PCMCIA cards. Not necessarily all together. -- ========================================================================== Roger Kresge, Master CNE/CNI, MCP Internet: rkresge@web.iis-centpa.com Consulting Engineer CompuServe: 71023,447 Inacom Information Systems Lancaster, PA Corporate Email: rkresge@inacom.com ==========================================================================
Re: LZFW 2.2 GPF
Author: Tom Kustner
Date: Mon, 05 Aug 1996 00:00
Date: Mon, 05 Aug 1996 00:00
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Responses below... On Sat, 03 Aug 1996 00:14:22 GMT, rkresge@web.iis-centpa.com (Roger K >Why can't your reseller support you? Any Gold or Platinum reseller >should be able to get support on the product. > I confess the following: a) I was venting some frustration. It's just that when you buy the product, I don't believe there's any support at all from Novell, not even thirty days. I also presume that if we bought from a preferred vendor, they will be charging for their time as well, so either way, we're paying somebody. I could be wrong. b) We bought the product/upgrade from a low-cost place, from which I would never expect to get any help on this matter. >>We have a 3.12 network using IPX. Though TCP/IP is not loaded on the >>server, it is being used by our users. Thanks for any help. This is >>not urgent, but I would like to get someone's ear at Novell. > >I can understand that. Novell accepts bug reports without charging >for them, but you haven't yet identified a specific bug, only an >apparent problem. > >-- I'll go back to http://support.novell.com and try to report the bug there. Back into the fight! >========================================================================== >Roger Kresge, Master CNE/CNI, MCP Internet: rkresge@web.iis-centpa.com >Consulting Engineer CompuServe: 71023,447 >Inacom Information Systems >Lancaster, PA Corporate Email: rkresge@inacom.com >========================================================================== > ---------------------------------------------------------------------------- Tom Kustner Emjay Corporation System/LAN Administrator 725 W. Glendale Ave. Email: kustner@emjay.com Glendale, WI 53209-6509 USA Any opinions are mine and not necessarily those of Emjay's.
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