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Article #4589

Re: I'm officially pissed at IBM now.

#4589
From: Andrew J. Glass
Date: Fri, 10 Oct 1997 00:00
70 lines
3482 bytes
In message <61l6lp$dcm@senator-bedfellow.MIT.EDU> - furd@mit.edu (Frank R.
Field, III) writes:
:>
:>In message <61k7gh$cfo@camel19.mindspring.com> - ajglass@cpcug.org (Andrew J.
:>Glass)10 Oct 1997 03:30:25 GMT writes:
:>:>
:>:>In message <61j533$cca@senator-bedfellow.MIT.EDU> - furd@mit.edu (Frank R.
:>:>Field, III) writes:
:>:>::>
:>:>:>Umm - actually, Upgrade Protection is available to individuals w/o an
:>:>:>IBM account executive - Indelible Blue sells this contract for $198, last I
:>:>:>looked.
:>:>:>
:>:>:>And, as Software Protection is defined, it's for those who want *now* things
:>:>:>that will be generally available later - probably in a new rev of the 
:>:>:>operating system.
:>:>:>
:>:>I signed up for this service with Indelible Blue about a month ago and faxed
:>:>the registration card IB promptly sent me promptly back to IBM. But IBM has
:>:>never gotten back to me.
:>:>
:>:>When I called around IBM today to see what was afoot, finally landing in the
:>:>Software Choice pod, both the agent for the sign-up program and her supervisor
:>:>(to whom I was bumped up to when I demurred) both told me that the only folks
:>:>who could legitimately obtain this Software Protection plan were users who had
:>:>had $10,000+ OS/2 contracts. She said Indelible Blue had "no business" selling
:>:>the plan to me. That's not what IBM said in its press release, I insisted.
:>:>They said I didn't know what I was talking about. Wow!
:>:>
:>:>I was so steamed that  I sent a note about it to Mike Lawrie. We'll see.
:>:>
:>:>- Andy
:>:>
:>:>
:>:>
:>
:>
:>Andy:
:>
:>You've gone through something that I'm *Still* dealing with.  However, you
:>have
:>been misled.  The product *is* real.
:>
:>Contact this person:
:>
:>Joanne Redmond   TORVM3(GSC92)
:>IBM General Service Center
:>Sr. Information Specialist - General Services - US
:>joanner@vnet.ibm.com
:>
:>Also, you should call the Software Choice Order Fulfillment Center
:>(at 800-513-7043; a number I got from Indelible Blue) and ask for Joe Cudahy.
:>The staff there only got their training in Software Choice last week, so
:>I'm not surprised that there's been a delay.
:>
:>Of course, I haven't received *my* password and ID yet myself, but
:>I feel confident that I'll get somewhere with it now.
:>
:>
:>===========================================================
:>Frank R. Field, III
:>E-mail: "Frank R. Field, III" <furd@mit.edu> 
:>PGP public key available from PGP public keyservers      O-
:>===========================================================
:>
Joe Cudahy says I can have my password on Monday. He wished me a wonderful
weekend.

- Andy
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From: ajglass@cpcug.org (Andrew J. Glass)
Subject: Re: I'm officially pissed at IBM now.
Date: 1997/10/10
Message-ID: <61ln1h$bbv@camel21.mindspring.com>
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References: <sqfwinajutuuke.pminews@usr95.neocomm.net> <61j533$cca@senator-bedfellow.MIT.EDU> <61k7gh$cfo@camel19.mindspring.com> <61l6lp$dcm@senator-bedfellow.MIT.EDU>
Organization: Capital PC Users Group
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