🚀 go-pugleaf

Anthony Ng (ccengnm@leonis.nus.sg) wrote:
: Robin Vowels (rav@goanna.cs.rmit.oz.au) wrote:
: :I believe you can return it.  At least, IBM had a full-return policy on 
: :OS/2 2.1, though I don't yet have my copy of 3.0 to check this out for 3.0.

: The full-return policy states that all original wrapper must be intact, 
: which means you can't even open up the box. save installing it.

Well, I don't have 3.0 yet, and I'm not about to read every word in the 
manuals, but on the sheet entitled "IBM Program License Agreement" 
included in my copy of OS/2 2.1, is the paragraph:

  IBM will provide any warranty described in IBM's Statement of Limited
  Warranty.  IBM will a) replace defective media, or b) make a warranted
  Program operate or replace the Program with a functionally equivalent
  Program, as warranted.  Otherwise, YOU MAY TERMINATE YOUR LICENSE,
  RETURN ALL YOUR COPIES OF THE PROGRAM, AND IBM WILL REFUND THE AMOUNT
  YOU PAID FOR THE LICENSE.  [Emphasis added.]

There's nothing there about opening the package or not.

Now, two observations:  1) You've got a non-USA return address, and 
things may be different there; and 2) In the US, many retailers have a 
"no-returns-if-it's-been-opened" policy, so a purchaser wishing to return 
OS/2 would have to go to IBM, rather than go through the retailer, if 
purchased from such a place.  FWIW, though, I recently got a copy of OS/2 
2.1 for Windows from a local Software, Etc., and although it was in 
shrink-wrap, the disk envelopes inside the package had been opened, so 
it's obvious that either this retailer took back an opened package and 
then re-sealed it, or IBM re-sealed a returned package and sent it out 
again.

--
					--Rod Smith
					  RSMITH@PSYCH.COLORADO.EDU