🚀 go-pugleaf

In article <CEFGB2.LzJ@ariel.cs.yorku.ca> cs932210@ariel.cs.yorku.ca (MICHAEL Z MAGIL) writes:
>In addition to what Jeff said, may I add that I worked at the Toronto Lab where
>CSet/2/++ were developed.  The people in that specific team were *swamped* with
>technical support requests from everywhere.  Even those within IBM had to wait
>for days (sometimes weeks) for a reply.  You must learn to be patient when 
>trying to obtain tech support via email especially when it is for a newly
>released product.  My suggestion if you are dissatisfied with the wait time for
>a reply is to phone tech support directly.
I haven't had cause to use the support addresses being discussed, but it 
strikes me that many people are complaining because they are left in limbo
as much as complaining about the turn-around time. (To IBM:) why not do as
others do (if your systems are up to it! <challenge>) and auto-reply to 
queries that sit unaswered for a certain period; the system could mail back
the current estimated time-to-respond etc.

At least people will know what is happening, and then can make decisions
like wait-and-see/use-the-phone/whatever-etc...

Regards,
Paul Gallagher
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