🚀 go-pugleaf

Jeff Borts wrote:
> 
> Nu-Kote claims to guarantee their product but just try to get them to
> pay for repairing your printer after it spews ink inside your printer.
> 
>  I recommend that you spend the extra money and buy the cartridge
> offered by the manufacturer of your printer.  They actually want me to
> send them my printer and cartridge after I sent it to a authorized
> computer technician.  Im sure they could make it look like my printer
> was the problem.
> 
> Stay tuned for Nu-Kotes ink spewing web page.  You'll hear about it
> first in this Newsgroup!!!!

I would suggest that when you experience such a problem, you should do
the following:

1.  If you trust the supplier, do it their way, if not continue down the
list.

2.  Hire a local expert, preferably someone who is certified by the
manufacturer for the machine in question.  Have him inspect the machine
and prepare a written report/estimate.

3.  Send the printer off as requested if the problem was with the
supplier's product.  If they handle it properly, let it drop.  Maybe try
to get them to reimburse you for the expert.

4.  If they don't fix it or attempt to bill you for their problem,
produce your report and threaten to sue.  Threaten to send letters to
purchasing agents and/or legal departments of major customers who might
also end up sharing liability if a class action happened.  You'll
probably get results.

Remember, the two most important things:  First, make sure you are
correct about what the problem is.  Second, make sure that you can
document it.

-- 
Ted Dasher, Jr.
Ted Dasher & Associates   (800) 638-4833
4117 2nd Avenue South     (205) 591-1108 Fax
Birmingham, AL 35222      (205) 591-4747
mailto:tdasher@dasher.com
http://www.dasher.com