Thread View: comp.periphs.printers
9 messages
9 total messages
Started by feronni
Mon, 09 Jun 2003 12:22
Maximans customer service, or lack of it!
Author: feronni
Date: Mon, 09 Jun 2003 12:22
Date: Mon, 09 Jun 2003 12:22
65 lines
3846 bytes
3846 bytes
Anyone had any dealings with Maxmans Computer Media of Aberfeldy - www.maximan.co.uk. I ordered a cartridge over two weeks ago and when it failed to arrive I emailed them politely to enquire as to where it was - the helpful, friendly advice I received is below: "this order has been sent to you you will have to get in touch with your local royalmail sortingoffice to see if its their as the postman some times does not put a card through the letter box" please note I have not altered any of the punctuation (or lack of it)!! I again emailed them two more times but received no reply and after waiting a few more days and checking with my local sorting office to see if it was there I emailed Maximans again: Dear Sirs As a result of receiving no answer to my last two emails and having checked with my local sorting office, the only action left open is to ask for a full refund of �18 for non-delivery of my online order - The cartID for this order is through World Pay is... Failing that I shall contact my card issuer for a refund. I then receive two emails from Maximans: the first just said - looks like you have done this before now what are they trying to infer there? and the second: we have informed you already that the cartridge was sent if you did not get it then we will claim for it through royal mail you will have to fill the form in when royalmail send it to you when we get word from royalmail that every thing is in order we will then send you a refund Legally they are probably behaving in accordance with their T & C's but it's not the best, nor the most friendly customer service in the world is it! I did try phoning them but recieved even less help from them than in their emails and when I asked did "looks like you have done this before" insinuate that I regularly told companies things I had ordered hadn't turned up, I was told in a quite sarcastic tone "those are your words not ours, I've never said that". I know that I'll have no problem getting a refund through my card issuer, but it just annoys me that a company can treat customers in such a shoddy way - I can't see the sense in it because I'll never buy from them again. Whereas if their first email had been more concillatory or positive I might be inclined to order again. Can anyone recommend a friendly, reliable, online inkjet cartridge supplier please?
Re: Maximans customer service, or lack of it!
Author: Simon Finnigan
Date: Mon, 09 Jun 2003 12:31
Date: Mon, 09 Jun 2003 12:31
18 lines
1979 bytes
1979 bytes
feronni wrote: > Can anyone recommend a friendly, reliable, online inkjet cartridge > supplier please? Try www.ink-spot.co.uk Cheap, a nice site and well worth a visit. No connection with them, except as a happy customer. -- Mandrake 9 - �3.00 including first class delivery (3 CD`s) Redhat 9 - �6.00 including first class delivery (6 CD`s, �3.00 for first 3 CD`s) Debian 3.0R0 - �7.00 including first class delivery (7 CD`s) Please email me for other distributions and pricing for large orders. Pre-order the new Harry Potter book for half price - http://tinyurl.com/9ksh What am I selling on EBay right now? http://tinyurl.com/9ksf
Re: Maximans customer service, or lack of it!
Author: consume247.com
Date: Mon, 09 Jun 2003 12:56
Date: Mon, 09 Jun 2003 12:56
21 lines
1853 bytes
1853 bytes
"Simon Finnigan" <simon@therealm.freeserve.co.uk> wrote in message news:bc1un7$e28fm$1@ID-157169.news.dfncis.de... > feronni wrote: > > Can anyone recommend a friendly, reliable, online inkjet cartridge > > supplier please? > > Try www.ink-spot.co.uk > > Cheap, a nice site and well worth a visit. No connection with them, except > as a happy customer. > Thanks Simon :) - one thing is for certain we would NEVER treat a customer like that. Gary The Ink Spot Team www.consume247.com
Re: Maximans customer service, or lack of it!
Author: Simon Finnigan
Date: Mon, 09 Jun 2003 12:59
Date: Mon, 09 Jun 2003 12:59
33 lines
2785 bytes
2785 bytes
consume247.com wrote: > "Simon Finnigan" <simon@therealm.freeserve.co.uk> wrote in message > news:bc1un7$e28fm$1@ID-157169.news.dfncis.de... >> feronni wrote: >>> Can anyone recommend a friendly, reliable, online inkjet cartridge >>> supplier please? >> >> Try www.ink-spot.co.uk >> >> Cheap, a nice site and well worth a visit. No connection with them, >> except as a happy customer. >> > > Thanks Simon :) - one thing is for certain we would NEVER treat a > customer like that. In fact I`ve emailed maximans telling them that I`ll never deal with them after hearing how they deal with their customers :-) And ink-spot really is highly reccomended. Had a small issue with ordering (since resolved I believe) whereby I was due a refund. Got a refund from Gary`s personnal NoChex account rather than make me wait until Monday to do it through the business. Will be using them many times in the future! -- Mandrake 9 - �3.00 including first class delivery (3 CD`s) Redhat 9 - �6.00 including first class delivery (6 CD`s, �3.00 for first 3 CD`s) Debian 3.0R0 - �7.00 including first class delivery (7 CD`s) Please email me for other distributions and pricing for large orders. Pre-order the new Harry Potter book for half price - http://tinyurl.com/9ksh What am I selling on EBay right now? http://tinyurl.com/9ksf
Re: Maximans customer service, or lack of it!
Author: Simon Finnigan
Date: Mon, 09 Jun 2003 13:37
Date: Mon, 09 Jun 2003 13:37
38 lines
2527 bytes
2527 bytes
feronni wrote: > Anyone had any dealings with Maxmans Computer Media of Aberfeldy - > www.maximan.co.uk. > > I ordered a cartridge over two weeks ago and when it failed to arrive > I emailed them politely to enquire as to where it was - the helpful, > friendly advice I received is below: > > "this order has been sent to you > you will have to get in touch with your local royalmail > sortingoffice to see if its their as the postman some times does not > put a card through the letter box" And the reply from Maximans to my email saying I won`t be dealing with them: that's your problem not mine, we don't like supplying people that we cant trust we will take you name off our list. have a nice day. Charming! I think that speaks for itself, and does more than enough damage to any good reputation they might have had! -- Mandrake 9 - �3.00 including first class delivery (3 CD`s) Redhat 9 - �6.00 including first class delivery (6 CD`s, �3.00 for first 3 CD`s) Debian 3.0R0 - �7.00 including first class delivery (7 CD`s) Please email me for other distributions and pricing for large orders. Pre-order the new Harry Potter book for half price - http://tinyurl.com/9ksh What am I selling on EBay right now? http://tinyurl.com/9ksf
Re: Maximans customer service, or lack of it!
Author: Phil
Date: Tue, 10 Jun 2003 05:27
Date: Tue, 10 Jun 2003 05:27
36 lines
2406 bytes
2406 bytes
"Simon Finnigan" <simon@therealm.freeserve.co.uk> wrote in message news:<bc22hv$dqlq3$1@ID-157169.news.dfncis.de>... > feronni wrote: > > Anyone had any dealings with Maxmans Computer Media of Aberfeldy - > > www.maximan.co.uk. > > > > I ordered a cartridge over two weeks ago and when it failed to arrive > > I emailed them politely to enquire as to where it was - the helpful, > > friendly advice I received is below: > > > > "this order has been sent to you > > you will have to get in touch with your local royalmail > > sortingoffice to see if its their as the postman some times does not > > put a card through the letter box" > > And the reply from Maximans to my email saying I won`t be dealing with them: > > that's your problem not mine, > > we don't like supplying people that we cant trust > > we will take you name off our list. > > have a nice day. > > > > Charming! I think that speaks for itself, and does more than enough damage > to any good reputation they might have had! Looks like Nick has set up business! Same attitude. I posted it you did not get it tough. What intreagues me is why anyone would want to deal with people on this basis. PHIL > >
Re: Maximans customer service, or lack of it!
Author: nog
Date: Tue, 10 Jun 2003 21:14
Date: Tue, 10 Jun 2003 21:14
36 lines
2487 bytes
2487 bytes
In article <bc22hv$dqlq3$1@ID-157169.news.dfncis.de>, simon@therealm.freeserve.co.uk says... > feronni wrote: > > Anyone had any dealings with Maxmans Computer Media of Aberfeldy - > > www.maximan.co.uk. > > > > I ordered a cartridge over two weeks ago and when it failed to arrive > > I emailed them politely to enquire as to where it was - the helpful, > > friendly advice I received is below: > > > > "this order has been sent to you > > you will have to get in touch with your local royalmail > > sortingoffice to see if its their as the postman some times does not > > put a card through the letter box" > > And the reply from Maximans to my email saying I won`t be dealing with them: > > that's your problem not mine, > > we don't like supplying people that we cant trust > > we will take you name off our list. > > have a nice day. > > Charming! I think that speaks for itself, and does more than enough damage > to any good reputation they might have had! Must be some mistake, shoorly? ;-) On their web site it says: At Maximans Computer Media Customer Satisfaction is Our Number One Priority. ROFLMAO!
Re: Maximans customer service, or lack of it!
Author: feronni
Date: Wed, 11 Jun 2003 10:26
Date: Wed, 11 Jun 2003 10:26
12 lines
1761 bytes
1761 bytes
"Simon Finnigan" <simon@therealm.freeserve.co.uk> wrote in message news:bc1un7$e28fm$1@ID-157169.news.dfncis.de... > Try www.ink-spot.co.uk > > Cheap, a nice site and well worth a visit. No connection with them, except > as a happy customer. Ordered at 4pm yesterday - arrived at 11 am this morning - Excellent service!
Re: Maximans customer service, or lack of it!
Author: lbockhed
Date: Fri, 13 Jun 2003 12:06
Date: Fri, 13 Jun 2003 12:06
43 lines
2986 bytes
2986 bytes
"nog" <sodthis.nospam@gmx.net> wrote in message news:MPG.194f805b98d85aaf989688@News.CIS.DFN.DE... > In article <bc22hv$dqlq3$1@ID-157169.news.dfncis.de>, > simon@therealm.freeserve.co.uk says... > > feronni wrote: > > > Anyone had any dealings with Maxmans Computer Media of Aberfeldy - > > > www.maximan.co.uk. > > > > > > I ordered a cartridge over two weeks ago and when it failed to arrive > > > I emailed them politely to enquire as to where it was - the helpful, > > > friendly advice I received is below: > > > > > > "this order has been sent to you > > > you will have to get in touch with your local royalmail > > > sortingoffice to see if its their as the postman some times does not > > > put a card through the letter box" > > > > And the reply from Maximans to my email saying I won`t be dealing with them: > > > > that's your problem not mine, > > > > we don't like supplying people that we cant trust > > > > we will take you name off our list. > > > > have a nice day. > > > > Charming! I think that speaks for itself, and does more than enough damage > > to any good reputation they might have had! > > Must be some mistake, shoorly? ;-) > > On their web site it says: > > At Maximans Computer Media Customer > Satisfaction is Our Number One Priority. > > ROFLMAO! satisfaction of having other peoples money
Thread Navigation
This is a paginated view of messages in the thread with full content displayed inline.
Messages are displayed in chronological order, with the original post highlighted in green.
Use pagination controls to navigate through all messages in large threads.
Back to All Threads