🚀 go-pugleaf

In message <49n7kr$qn7@macondo.dmu.ac.uk>
        "kbcs5sm2@dmu.ac.uk" <kbcs5sm2@dmu.ac.uk> writes: 

> David Longley <David@longley.demon.co.uk> wrote:
> >I  have just had to replace a Creative double speed CD-ROM  which 
> >was installed in a machine with a SoundblasterPRO 2. I understand 
> >this  (CR-563-B) to be a Panasonic interfaced drive. It has been 
> >replaced with a CR-562-J which has 1993 software with  it, even 
> >though the drive was manufactured in April 1995.
> >
> >We are not making much progress installing this either as a drop 
> >in replacement or with the software supplied.
> >
> >Can anyone help? IT was supplied as a direct replacement for the 
> >1993 CR-563-B.
> >
> >e-mails as well as public posts if possible.
> >-- 
> >David Longley

> I have had some experience of CD Drives, but not much I'm afraid.  I have 
> myself a Panasonic CR562B and have had some problems with it.  My mate 
> phoned me up not too long ago as a game backed up all of his files and 
> saved them in some obscure directory.  This is what I would suggest :

> If you have had experience of putting in the previous drive (which you 
> may have done) then you may knwo about IRQ and DRQ settings which are 
> mainly located on the CD drive somewhere.  You see, my friend was running 
> his installation disk, but some dick who installed the drive in the first 
> place thought it was quite hilarious to change the default settings.  

> This maybe the case with you, and the settings that you are choosing are 
> not the ones that the CD drive are set to.  By looking at both the 
> settings that the hardware and the software are set to can help in 
> determining the error that is happenning.  I trust that you have the 
> manuals (Or pieces of paper) which came with this drive so that if come 
> you want to add another drive, you can change the settings.

> Step 2:  Try looking about on the HD to see if you can find any previous 
> programs which used drivers for the CD Drive.  This could be a lot of 
> search time, but could teach you quite a lot about where the files are 
> saved to.

> Step 3:  I take it that the drive runs by using MSCDEX and this maybe the 
> case that MSCDEX has got the wrong settings.

> Anyhow, try what I have said.  If this does not work, consult the person 
> who sold you it.  And if you have no manuals, then get some.  They can be 
> invaluable in the future.

Is the CR-562-J a Panasonic (ie proprietary or SCSI) interface or an 
IDE drive? Either way, you should have been supplied with a driver by 
the supplier. You should also have received a manual with suggested 
(often mandatory) settings. If not, start shouting!

You make the point that this new drive was replacing an older one - 
you presumably told this to the supplier in which case the model that 
he then recommended _must_ be suitable for your purposes (under the 
Sale of Goods Act (sorry, forget the year, might be 1976), if a 
vendor says something is suitable for your requirements, knowing what 
your requirements are and speaking as an "expert", it MUST be 
suitable - if not, you can return it for refund or replacement) - all 
the exclusion clauses in the world cannot deny you that!

In summary, check with your supplier that the new drive came with 
everything it should have; and if it did, it still doesn't work, and 
you told the supplier what it was for - return it for a refund. Try 
another supplier and be sure to say exactly what you want and why - 
that puts the onus on them.

Not a lot of help, I know, but don't forget - the computer industry 
might think it is immune to the Sale of Goods Act (ie that an item is 
fit for the purpose for which it is bought), but it isn't.

Cheers
-- 
Margaret Upton, Inverness
E-mail: margaret.upton@zetnet.co.uk