🚀 go-pugleaf

In article <345684a47@ursaminr.demon.co.uk>, Peter Smith
<polaris@ursaminr.demon.co.uk> wrote:

: > I faxed SyQuest (in Edinburgh) regarding my dead int. SyQuest (see
: earlier
: > thread in c.s.a.hardware) and one of their engineers called me next day
: > with the appropriate advice and also the not really surprising info that
: > the 105mb version is no longer manufactured. Cheers, Brian  
 
: Ha. I phoned them up about my dead EZ135, on the advice of Castle
: Technology, and I spoke to a really obnoxious bloke, who effectively told
: me to stick my drive up my arse! (What he actually said was that they
: wouldn't touch the drive unless I'd bought it from them direct, which was
: exactly the opposite of what Castle said)

My first 270 Mb Syquest started playing up about seven months after I had
bought it and Syquest wouldn't touch it - again because I hadn't bought it
direct.  They were very pleasant though and advised me to contact the
supplier (Technology Matrix) as it had a two year warranty.

Technology Matrix asked me to reurn the drive to them and sent me a
replacement by return, without any quibbles.  They in turn would be sending
the faulty one to Syquest.

I presume Castle Technology should replace the drive under warranty and send
the faulty one back to Syquest.  Either that or send it away on your behalf.

Ray D
 

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