🚀 go-pugleaf

I seem to be plagued with disconnections indicated as:

The Modem has indicated that it has lost the signal. As a result, Voyager
has been disconnected from the Internet.

Now this is not too annoying under normal circumstances, but since I am
a Cable & Wireless/Mercury subscriber, many of you will doubtless know
that at weekends I can connect for as long as I like for a maximum
charge of 50p.
Consequently each time the connection is lost, charging starts again !!
Over the ten weeks since the offer started, about four fifths of my
connections have failed, at differing durations from 40 mins to over
4 hours.
I have generally contacted C&W soon after, and on earlier occasions they
said they could trace the call within one hour. At the time they could not
prove whether the fault was theirs or elsewhere, so I got a couple of
refunds. I dont always bother to re-connect. Then on several weekends C&W
had computer problems and could not check anything.
I use a Smart Socket plus and they thought this might be the cause, but
by-passing it proved no help.
C&W also suggested that I get BT to up the gain on my line, but since I
was then on an analogue TX4E exchange, it was not possible.
Earlier this month my exchange was changed over to digital, but the
following weekend it happened again.
This time C&W said they were able to check their switches, and they were
not at fault, but that the call was broken at the other end, by my ISP
PIPEX.
I have also tried dialling in on a different number, but the problem
remains.
I have complained through Argonet /who have my account/ but had no
response yet.
Is there a PIPEX complaints number ?
Anyone else had similar problems ?
Can C&W, up to an hour later, tell where a connection failed ?

I would add that I have not had this problem when connected via BT, but
then I rarely exceed 60 mins when using BT.

Any help gratefully received.

Cheers,

Harry
 

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|__||__) /_\ |  \|   |_  \ /  / RPC-SA;RO3.7;32Mb;3.2Gb;CD300i;DX4/100
|__||  \|   ||__/|__ |__  | / Argonet Internet for all Acorn RISC Computers
__________________________/ hbradley@argonet.co.uk   01895-630344
Uploaded to newnews.dial.pipex.com on Sat,20 Dec 1997.20:51:31