🚀 go-pugleaf

Harry Bradley wrote in message
<47fb8f9078hbradley@argonet.co.uk>.
..
>I seem to be plagued with
disconnections indicated as:
>
>The Modem has indicated that it
has lost the signal. As a result,
Voyager
>has been disconnected from the
Internet.
>
>Now this is not too annoying under
normal circumstances, but since I
am
>a Cable & Wireless/Mercury
subscriber, many of you will
doubtless know
>that at weekends I can connect for
as long as I like for a maximum
>charge of 50p.
>Consequently each time the
connection is lost, charging starts
again !!
>Over the ten weeks since the offer
started, about four fifths of my
>connections have failed, at
differing durations from 40 mins to
over
>4 hours.
>I have generally contacted C&W
soon after, and on earlier
occasions they
>said they could trace the call
within one hour. At the time they
could not
>prove whether the fault was theirs
or elsewhere, so I got a couple of
>refunds. I dont always bother to
re-connect. Then on several
weekends C&W
>had computer problems and could
not check anything.
>I use a Smart Socket plus and they
thought this might be the cause,
but
>by-passing it proved no help.
>C&W also suggested that I get BT
to up the gain on my line, but
since I
>was then on an analogue TX4E
exchange, it was not possible.
>Earlier this month my exchange was
changed over to digital, but the
>following weekend it happened
again.
>This time C&W said they were able
to check their switches, and they
were
>not at fault, but that the call
was broken at the other end, by my
ISP
>PIPEX.
>I have also tried dialling in on a
different number, but the problem
>remains.
>I have complained through Argonet
/who have my account/ but had no
>response yet.
>Is there a PIPEX complaints number
?
>Anyone else had similar problems ?
>Can C&W, up to an hour later, tell
where a connection failed ?
>
>I would add that I have not had
this problem when connected via BT,
but
>then I rarely exceed 60 mins when
using BT.
>
>Any help gratefully received.



I had this problem with BTI a while
ago connecting through BT.  The
problem turned out to be a modem
incompatibility between my Motorola
3400 and their modems.  The problem
was fixed when BTI provided me with
a new init. string.

Robert