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Article #23370

ADVOCACY: Re: re W Magro's posting

#23370
From: David Baggett
Date: Tue, 12 Jan 1993 15:13
50 lines
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In article <Fci0wB5w165w@status.gen.nz> jonc@status.gen.nz (Jon Clarke) writes:
>cherborth@semprini.tdkcs.waterloo.on.ca (Chris Herborth) writes:
> Well it goes both ways. To change cards on the PC you muST remove the 
> case, there goes the warranty and insert the card. Now comes all the 
> hassel like, will it work with OS2, is there a driver for it, will it
> work with my other cards etc etc . 

You are totally uninformed.  Let's get one thing straight:  you cannot
just make random stuff up to win the argument.  That's called "fabricating
data," and it's cheating.  So cut it out.

Those of us who OWN 80x86 machines know that you don't "void the
warranty" when you open the case.  That is an ATARI concept.  I got my
machine from Gateway 2000, and not only do I not "void the warranty" by
putting in a card, but they'll actually COME TO MY HOUSE to INSTALL MY
CARDS FOR ME if I'm too much of a loser to do it myself.  This on-site
service came with my 486 machine for free.  It's called ... end user
support.  Imagine (snicker) Atari doing that.

As for hassles, sometimes it's a pain getting the IRQ and interrupt
numbers right, but it never takes as long as it would to SOLDER
SOMETHING INTO YOUR ST OR FALCON, and it certainly doesn't require any
engineering experience.  It's truly amazing that you'll even TRY to
claim that these two activities are similar in difficulty.

Another word about user support: The Maxtor hard drive in my PC
went bad a few months after I first got my system.  (BTW, it was
a SCSI drive you could attach to your ST, so don't bother trying
to blame the failure on the Evil MS-DOS world, OK?)  Anyway,
I called Gateway and they (get this) *sent me a new one that day.*
I just had to take the old one out and swap in the new one, then
send the old one back.  Free.   Under warranty.  AND I HAD OPENED
THE CASE BEFORE!

See, that's the kind of user support that people in the Real World
expect these days.  On-site service, a tech support line where people
actually answer, good trade-up and return policies.  Atari has never
done any of that; they seem to be incapable of it.  That's one reason I
think Atari should make game consoles instead of home computers.

> Just like the ST, except very few ST's applications are inside the case.
  ^^^^^^^^^^^^^^^^

Ooo boy.  I can feel the universe warping around you.

Dave Baggett
--
dmb@ai.mit.edu           MIT Artificial Intelligence Laboratory                  
ADVENTIONS: interactive fiction (text adventures) for the 90's!
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From: dmb@case.ai.mit.edu (David Baggett)
Newsgroups: comp.sys.atari.st
Subject: ADVOCACY: Re: re W Magro's posting
Message-ID: <1iun62INNdv@life.ai.mit.edu>
Date: 12 Jan 93 15:13:06 GMT
References: <H.ea.hdo0qVXWoTM@semprini.tdkcs.waterloo.on.ca> <Fci0wB5w165w@status.gen.nz>
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