🚀 go-pugleaf

>From: dgray@menudo.uh.edu (Dennis Gray Jr.)
>Newsgroups: comp.sys.dec
>Subject: DEC Support?
>Date: 16 Nov 1992 19:34:48 GMT

>I always thought that Digital "I wanna be IBM in the 90s" Equipment
>Corp always justified their outrageously high prices with their
>support.  

So, DEC have not merely high prices , but "outrageously high" prices.  This
is demonstrably not true, as DEC's sales volume remains healthy.

> However, it seems that DEC isn't the slightest bit
>interested in their customers.  I sight several things:
                                   ^^^^^
                                   cite?

>First, the technical sales line (800-DIGITAL) sometimes cannot even
>tell me what parts I can use with my machine.

If DEC have trouble giving you information "sometimes" it doesn't follow
that they aren't "the slightest bit interested in their customers".  

You are undermining your own credibility with hyperbole.

>DEC "support" will not even talk to you unless you have one of their
>outrageously priced service contracts.  

More "outrageous prices" --- care to justify these assertions?

And, why do you apparently expect DEC to provide you with service for
nothing?  They are a business, not a charity.

> Besides, I thought the high
>equipment prices went to pay for support...

If you think any vendor nowadays has any margin left on hardware sales that
they can use to subsidise other parts of their business, then you have been
asleep for the last five years.