🚀 go-pugleaf

I'd like to share my experience with getting a replacement Intel Pentium
chip. So here goes.

I rang Intel Aust. about a week ago requesting a replacement for my 
faulty chip. I was told I had 3 options:

1) return the chip to Intel and they would send a replacement
2) get their service provider (ie. Digital) to replace it (either
   take it to them or they come to you - but you have to pay!)
3) give my Master or Visa card number and they would send the chip. I 
   then had 30 days to get the old one to them.

This is when the trouble started. I live in Far North Queensland (approx.
3000km from Sydney (ie. Intel Aust.) and sending my chip would mean I 
would be without my computer for probably 1-2 weeks. Secondly, the 
nearest Digital is in Townsville, a mere 5 hours drive away (better than
their first idea of Brisbane - only 2000km away!). Thirdly, I don't have 
a Visa or Master Card. It has been a week now and many phone calls later
and they still haven't come up with a workable solution. The hassles of
living in a country area :-(.

During a phone call today, the *gentleman* (yes, I'm being very generous
using this term) from Intel suggested that I really only had either options
1) or 2) above available to me. When I suggested that their policy was
not very thoughtful (or convenient) for country people he suggested that
was my problem for living in the country and that maybe I should consider
living in the city! What a great solution to the problem! Their current
plan is to negotiate with Digital to have them replace it on site but it
was still not clear who was to pay - though I made it clear I was not!

So, Intel have once more ensured they cheesed off another client. WELL
DONE INTEL (note sarcasm).

Cheers

David R

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David Reid                          Email: davidr@dpi.qld.gov.au
Biometry (North Region)             Voice: (070) 921 555
Qld Dept Primary Industries         Snail: PO Box 1054 Mareeba Qld Aust. 4880