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Article #188

Re: Interesting experience with Pentium replacement in Australia

#188
From: Peter Tyrrell
Date: Thu, 09 Feb 1995 08:04
64 lines
4114 bytes
I was under the impression that we wouldn't see replacement chips until end of 
March / early April.  Can someone confirm that they have already been given a 
replacement chip??? Obviously, I mean a *GOOD* replacement chip!

regards,
Peter T

In article <D3o6vD.15n@planet.mh.dpi.qld.gov.au> 
reidd@planet.mh.dpi.qld.gov.au (David Reid Mareeba 921555) writes:>From: 
reidd@planet.mh.dpi.qld.gov.au (David Reid Mareeba 921555)>Subject: 
Interesting experience with Pentium replacement in Australia>Keywords: 
intel,pentium>Date: Wed, 8 Feb 1995 07:16:25 GMT

>I'd like to share my experience with getting a replacement Intel Pentium
>chip. So here goes.

>I rang Intel Aust. about a week ago requesting a replacement for my 
>faulty chip. I was told I had 3 options:

>1) return the chip to Intel and they would send a replacement
>2) get their service provider (ie. Digital) to replace it (either
>   take it to them or they come to you - but you have to pay!)
>3) give my Master or Visa card number and they would send the chip. I 
>   then had 30 days to get the old one to them.

>This is when the trouble started. I live in Far North Queensland (approx.
>3000km from Sydney (ie. Intel Aust.) and sending my chip would mean I 
>would be without my computer for probably 1-2 weeks. Secondly, the 
>nearest Digital is in Townsville, a mere 5 hours drive away (better than
>their first idea of Brisbane - only 2000km away!). Thirdly, I don't have 
>a Visa or Master Card. It has been a week now and many phone calls later
>and they still haven't come up with a workable solution. The hassles of
>living in a country area :-(.

>During a phone call today, the *gentleman* (yes, I'm being very generous
>using this term) from Intel suggested that I really only had either options
>1) or 2) above available to me. When I suggested that their policy was
>not very thoughtful (or convenient) for country people he suggested that
>was my problem for living in the country and that maybe I should consider
>living in the city! What a great solution to the problem! Their current
>plan is to negotiate with Digital to have them replace it on site but it
>was still not clear who was to pay - though I made it clear I was not!

>So, Intel have once more ensured they cheesed off another client. WELL
>DONE INTEL (note sarcasm).

>Cheers

>David R

>-- 
>-----------------------------------------------------------------------------
>David Reid                          Email: davidr@dpi.qld.gov.au
>Biometry (North Region)             Voice: (070) 921 555
>Qld Dept Primary Industries         Snail: PO Box 1054 Mareeba Qld Aust. 4880

_____________________________________________________________________
Peter Tyrrell,  AMPAC Life Ltd,  Peter.Tyrrell@ampac.com.au
Disclaimer:  Anything I mail are my opinions and do not necessarily reflect those of AMPAC.
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From: tyrrellp@ampac.com.au (Peter Tyrrell)
Newsgroups: comp.sys.ibm.pc.hardware.chips,aus.computers.ibm-pc,comp.sys.intel
Subject: Re: Interesting experience with Pentium replacement in Australia
Date: Thu, 9 Feb 1995 08:04:13
Organization: AMPAC Life Limited
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Keywords: intel,pentium
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