🚀 go-pugleaf

If the item is defective, they'll give you another one just like it that
works.  The idea is that Americans are "borrowing" a ton of stuff....a video
recorder for a wedding, etc...and then "changing their mind" on Monday.

This is costing MILLIONS of dollars, as the used item is returned to the
distributor, etc., as nobody wants to be stuck with it.

The answer is to shop carefully, buy what you really want and then keep it.
If it breaks, they'll fix it.  Where have we gotten the idea that we can
"try before we (really) buy?"

John

Minto wrote in message ...
>I beleive they also have a restocking fee for returned merchandise and I
>find many businesses are adopting this. I think it's a poor decsion for
>companies to do this because your returning a product that was defective
>not the right item, etc. and then they say "Thanks for returning this
>product you had a poor experience with and by the way you need to pay us
>for restocking." That's the way to build consumer loyalty. LOL
>
>You were only 5 days over due and the products weren't even opened they
>should have given you a break. It's not like the value of a surge protector
>plumits in 5 days.
>
>In article <35c93c73.21772646@news.bigplanet.com>, emowilli@castlenet.org
wrote:
>
>> I would be happy with a store credit for a item returned past their
>> return date.  I'm sure their are other things you could purchase
>> there.
>>
>>
>> >No returns without a receipt.
>> >
>> >No returns after 30 days, even if you possess a receipt and the product
is
>> >unopened and unused.
>> >
>> >The latter policy is what has caused me to write and warn all.  As most
of
>> >you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most
of
>> >you can probably sympathize with the problems of purchasing merchandise
and
>> >returning merchandise with young ones in tow.   Best Buys does not.
>> >
>> >On 6/29/98, I bought a printer, scanner, printer cable (which they told
me
>> >I'd  have to buy, because the one I had for my laser printer wouldn't
work.
>> > They were wrong.), and a surge protector  (which I actually asked for a
>> >telephone line protector, but was given an electrical surge protector
with
>> >a telephone line protector).
>> >
>> >On 8/3/98, I finally made it back to Best Buys to return the printer
cable
>> >and surge protector, unopened, unused, and with receipt (my niece was
baby
>> >sitting the girls).  Guess what!  I was 5 days too late.  They refused
to
>> >refund my money and offered a store credit instead (As if I need a store
>> >credit more than my money).  I spoke to the Manager on Duty, I spoke to
>> >Corporate Headquarters. I explained the difficulties of returning to the
>> >store with children in tow.  I told them I had no need of a store
credit.
>> >I told them I would never return to Best Buys for further purchases, and
>> >that I'd warn all my friends, my family, and anyone that would listen.
>> >They didn't care.  Evidently they're not interested in repeat business
or
>> >referral business.
>> >
>> >My main mistake was not reading the back of the receipt, which is where
you
>> >will find the return policy.
>> >
>> >Please take heed of this warning, and warn others.  I have since spoken
to
>> >several friends who have had, or know someone who has had, similar
>> >experiences with Best Buys.
>> >
>> >Best Buys retail store is not a best buy if your stuck with merchandise
or
>> >a store credit that you don't want or can't use.
>> >
>> >Please forward this warning to everyone you know.  Thanks.
>>
>> Ryan Pream
>> emowilli@castlenet.org