🚀 go-pugleaf

On Fri, 07 Aug 1998 02:21:09 -0400, Bill Rubin <billrubin@prodigy.net>
wrote:

>Jr wrote:
>
>> Actually if Best Buy personnel had any brains, they would waive their rules
>> in situations like this (all managers have that power).
>
>But they did waive the policy. They offered her a store credit in return instead
>of telling her the items were hers to keep. Could they have gone further and
>given her her money back, possibly. But you can't say that they did not make her
>a seemingly reasonable offer.

  Exactly -- and notice how the original poster rather glossed over
this fact in the post. I'd go farther and say that the offer was in
fact reasonable, not just seemingly reasonable. The poster came in 5
weeks after the purchase and wanted a refund. According to their store
policy, they could've flat out refused, but instead they offered a
refund by store credit. This was a good customer service approach. The
original poster's fixation on getting a cash refund after so long was
clearly unreasonable.

Frank Garcia
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