🚀 go-pugleaf

"Jr" <jarsil@ameritech.net> wrote:

>Actually if Best Buy personnel had any brains, they would waive their rules
>in situations like this (all managers have that power).  Better to keep a
>customer than loose one.  

Depends on the customer. We had a guy that hit Computer City and then
us.  What he would do would buy a computer, use it for 14 days, and
then return it.  Started to do the same thing to us, so we denied his
access to our store (enforced by the LP personnel).  Rules are not
might to be broken and in the woman's situation, there was absolutely
no good reason to break the rules for her, none what-so-ever.

If you really want, I can explain why the 30 days exist.  All stores
have areas that are "planogrammed".  About every few months, they
change, and so does the product line.  Stores only have a certain
amount of time to send product back to the manufacturer.  So, if Joe
Blow brings back a radio that had be discontinued for over a month,
the store is out of luck.  They cannot receive a credit anymore and
must sell the product at a reduced price, thus, they lose money (but,
they have a happy customer, so it's Bottom Line vs. Happy Customer).

>Have noticed more retailers getting bitchy toward their customers
>lately, whatever happened to customer is always right.

Do you run your own business?  If not, I would really like to use that
philosophy when shopping at your store.  The customer is NOT always
right.  In fact, customers have LIED about me, saying things I never
said.  I am a Christian and there is right and wrong.  I will stand
for what's right, if I gave the customer wrong advice, I'll admit.
But if I didn't, I will fight my ground with them.

>Had an unpleasant Best Buy prive match experience lately (one day past their
>14 days) so, although I am generally pleased with purchases there, I'll punish them
>by making my next few purchases elsewhere. 

Well, with $8 billion and them at the number one spot in the
electronics realm, let's assume the average transaction is $100.  You
just cost them 1/80000000 in sales.   They're hurting now! =)

> Thus they'll probably loose more profit that they
>would have gained by accomadating me.

Maybe, depends on what your buying.  If it is a computer, no.  Audio
stuff, yes.

Sincerely,

Adam Leinss

  +------+-=[ MAIL ]=-=[      aleinss@mindless.com       ]=-+-----+
 / Adam  +-=[ HOME ]=-=[ http://members.xoom.com/aleinss ]=-+ Adam \
/ Leinss +-=[ ICQ# ]=-=[              9761721            ]=-+ Leinss \
It only took me 6 days to install Linux; beat that record, I dare ya! =)