🚀 go-pugleaf

I would be happy with a store credit for a item returned past their
return date.  I'm sure their are other things you could purchase
there.


>No returns without a receipt.
>
>No returns after 30 days, even if you possess a receipt and the product is
>unopened and unused.
>
>The latter policy is what has caused me to write and warn all.  As most of
>you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
>you can probably sympathize with the problems of purchasing merchandise and
>returning merchandise with young ones in tow.   Best Buys does not.
>
>On 6/29/98, I bought a printer, scanner, printer cable (which they told me
>I'd  have to buy, because the one I had for my laser printer wouldn't work.
> They were wrong.), and a surge protector  (which I actually asked for a
>telephone line protector, but was given an electrical surge protector with
>a telephone line protector).
>
>On 8/3/98, I finally made it back to Best Buys to return the printer cable
>and surge protector, unopened, unused, and with receipt (my niece was baby
>sitting the girls).  Guess what!  I was 5 days too late.  They refused to
>refund my money and offered a store credit instead (As if I need a store
>credit more than my money).  I spoke to the Manager on Duty, I spoke to
>Corporate Headquarters. I explained the difficulties of returning to the
>store with children in tow.  I told them I had no need of a store credit.
>I told them I would never return to Best Buys for further purchases, and
>that I'd warn all my friends, my family, and anyone that would listen.
>They didn't care.  Evidently they're not interested in repeat business or
>referral business.
>
>My main mistake was not reading the back of the receipt, which is where you
>will find the return policy.
>
>Please take heed of this warning, and warn others.  I have since spoken to
>several friends who have had, or know someone who has had, similar
>experiences with Best Buys.
>
>Best Buys retail store is not a best buy if your stuck with merchandise or
>a store credit that you don't want or can't use.
>
>Please forward this warning to everyone you know.  Thanks.

Ryan Pream
emowilli@castlenet.org