🚀 go-pugleaf

I beleive they also have a restocking fee for returned merchandise and I
find many businesses are adopting this. I think it's a poor decsion for
companies to do this because your returning a product that was defective
not the right item, etc. and then they say "Thanks for returning this
product you had a poor experience with and by the way you need to pay us
for restocking." That's the way to build consumer loyalty. LOL

You were only 5 days over due and the products weren't even opened they
should have given you a break. It's not like the value of a surge protector
plumits in 5 days. 

In article <35c93c73.21772646@news.bigplanet.com>, emowilli@castlenet.org wrote:

> I would be happy with a store credit for a item returned past their
> return date.  I'm sure their are other things you could purchase
> there.
> 
> 
> >No returns without a receipt.
> >
> >No returns after 30 days, even if you possess a receipt and the product is
> >unopened and unused.
> >
> >The latter policy is what has caused me to write and warn all.  As most of
> >you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
> >you can probably sympathize with the problems of purchasing merchandise and
> >returning merchandise with young ones in tow.   Best Buys does not.
> >
> >On 6/29/98, I bought a printer, scanner, printer cable (which they told me
> >I'd  have to buy, because the one I had for my laser printer wouldn't work.
> > They were wrong.), and a surge protector  (which I actually asked for a
> >telephone line protector, but was given an electrical surge protector with
> >a telephone line protector).
> >
> >On 8/3/98, I finally made it back to Best Buys to return the printer cable
> >and surge protector, unopened, unused, and with receipt (my niece was baby
> >sitting the girls).  Guess what!  I was 5 days too late.  They refused to
> >refund my money and offered a store credit instead (As if I need a store
> >credit more than my money).  I spoke to the Manager on Duty, I spoke to
> >Corporate Headquarters. I explained the difficulties of returning to the
> >store with children in tow.  I told them I had no need of a store credit.
> >I told them I would never return to Best Buys for further purchases, and
> >that I'd warn all my friends, my family, and anyone that would listen.
> >They didn't care.  Evidently they're not interested in repeat business or
> >referral business.
> >
> >My main mistake was not reading the back of the receipt, which is where you
> >will find the return policy.
> >
> >Please take heed of this warning, and warn others.  I have since spoken to
> >several friends who have had, or know someone who has had, similar
> >experiences with Best Buys.
> >
> >Best Buys retail store is not a best buy if your stuck with merchandise or
> >a store credit that you don't want or can't use.
> >
> >Please forward this warning to everyone you know.  Thanks.
> 
> Ryan Pream
> emowilli@castlenet.org