🚀 go-pugleaf

Hi,

Please read the message below, which I have sent to the vendor that I
purchased my items from (which items is outlined in this message).  I would
appreciate any help I can get or feedback if any of you have encountered
problems with these components before...


*** MESSAGE START ***

I recently purchased a Tyan S1830S Tsunami AT motherboard, Intel Celeron 466
CPU and JM Slotkit Converter package from your company.  I have am having
much trouble getting this configuration to work.

I orignally installed the components into an AT case, made all of the
connections and prepared the system for booting.  The machine powered on,
but there was no video on the screen.  I replaced several components
including RAM, video card (I switched from PCI to AGP) and took out any
unnecessary components (sound card, modem, etc.).   Again, I tried to boot
and again nothing.  I noted that the small light in the lower-right corner
of the board stayed yellow/orange.  I let the machine sit for a while and
then swapped back in the original video card and RAM.  I made sure every
component was seated properly and that there were no grounding problems.  I
tried the board again, and still nothing.  I then disconnected all of the
leds (HDD LED, Power LED, speaker, etc.).  This time, the machine booted.
The light on the board turned green and the machine worked fine all day Jan.
14.  I power cycled it many times to install the rest of the hardware and
software without a hitch and even reconnected all of the LEDs except for the
speaker and it still ran fine.

That evening, I disconnected the power and external connections (keyboard,
mouse, monitor, speakers, etc.) to work on another machine.  Later, when I
hooked up the original machine again, it exhibited the same boot problems
and the light stayed yellow/orange.  I had made no internal changes.  No new
boards, no jumper setting changes, nothing.  I tried it several times and
still nothing.  I then disconnected all of the devices and tried several
times to power it on.  It suddenly began working again.  I reconnected
everything and it worked fine for a half hour while I tested a few things
and power cycled it several times.  I then decided to change cases and power
supplies due to the fact that the original was only a 200W power supply and
my customer could need something beefier.

Once I switched cases/supplies, I have been unsuccessful in getting it to
boot again.  The light stays yellow/orange and I get no video response.  I
have removed any mounting screws and disconnected everything except for the
CPU, RAM and video card.  Still nothing.

I need your help as soon as possible.  This machine was supposed to be quick
turnaround, but with all of these problems, I can't get anywhere.  Have you
tried these components together in a system?  If you can guarantee me that
they do indeed work together, I will need a new motherboard, CPU and slotkit
shipped to me immediately so that I can get this system out the door.  I
will send you the non-working components as soon as I get them packaged and
get an RMA from you.  If you have any other ideas, I would appreciate them
greatly.

Thanks!

*** MESSAGE END ***

    - Doug -