🚀 go-pugleaf

Hi,
I've heard quite a lot of bad stories about ZEOS recently.  In fact I have
a couple of my own.  I never thought this was happening to that many people,
so I kept quiet.  However, I'd like to support the people who have suffered
from purchasing from ZEOS.  In 1991, I bought a ZEOS Notebook 386.  There
were no problems with the computer itself.  However, I was given an outdated
version of DOS.  The salesperson told me that the package included DOS 5.0,
but when I got the package, DOS 4.01 was inside.  I knew that DOS 4.01 was
outdated, and suspected ZEOS of doing this to try to get rid of old stuff.
Computer companies always expect some percent of their customers to be unaware
of the computer market standards.  I called the salesperson, who told me to
call customer service.  I did, and after a long wait, spoke to customer
service and got the problems settled.  They sent me a new DOS 5.0 package
without regard to the DOS 4.01 package.  Another minor problem I had at this
time was that the notebook modem was backordered and arrived after two weeks.

My first experience ordering from ZEOS wasn't too terrible, just inconvenient,
so when it came time to purchase a desktop in December of 1993, I ordered from
them again.  The salesperson was very incompetent, or dishonest.  He told me
about the 'holiday special' of a free CD-ROM drive if I order before the
holidays.  I ordered the 'Top-Gun' configuration with 'free' CD-ROM drive.
Well, it took them two weeks to get the package to me, regardless of their
next day shipping, or shipping is free policy.  To make matters worse, I
received the wrong packag, which did not have a lot of the options of the
'Top-Gun' package, although it did cost the same.  I looked into a January
PC Magazine and saw ZEOS' new ad, the CD-ROM was included in the new packages,
and it wasn't a free limited offer.  This was a sales gimmick I fell victim
to, and bought early.  Not only did I buy early, they shipped late, and
shipped the wrong package.  I called back several times and waited long times
just to get a hold of customer service.  The salesperson I ordered was gone
for the season.  Everytime I got in to customer service, the person would try
to convince me to keep the system as it is, since "I got what I paid for."
I would disagree, saying the package is not what I ordered, and they'd say
that that's what my order says.  They'd finally transfer me to another person,
who would also do the same.  I finally got mad and impolite to them, and they
told me a supervisor would call me back.  It didn't happen, so I'd have to go
through the angry conversations while calling them for two days in a row.
By the third day, I wouldn't have to say who I was, everyone at ZEOS knew me
by voice.  Finally, a supervisor called me back after I threatened to sue.
I was given a RMA number and they agreed to pay for shipping (of the return).
After I returned the trash package, I waited two weeks, and called ZEOS back
on the status of my return.  The carrier said ZEOS signed it a week ago, but
ZEOS didn't acknowledge it.  They said they were behind schedule due to the
weather.  I waited another week and a half, and called back.  They were still
not ready with the 'verification' that I sent everything back.  Finally,
after I forget how many phone calls, I started to get very angry and impolite
to them again.  Finally, I guess I was lucky enough to get a rep who was
competent enough to walk to the store room and check on my return.  The next
day I got the correct system I ordered.  It took over a month for me to get
the ZEOS order straight.  A week later, I was sent a letter of apology from
the 'president' of ZEOS, saying how I get to keep a free complimentary mouse
pad and wrist pad for my troubles with the order.  The funny thing is, "where's
my 'free' stuff?"  They never sent it, and I never bothered calling them
again.  Recently, I looked inside the motherboard and noticed a cache tag-RAM
chip is missing.  The 256K cache memory chips are there, but only half the
tag-RAM chips are there.  I don't know how many ways ZEOS can find to be
dishonest.  Recently, I've been considering purchasing a P90 system, but
definitely not from ZEOS.  I've heard too many terrible stories to back mine
up.
	Thanks for you attention.  Think twice before getting a ZEOS,
or get some Tylenol first.
					wuxia@dialip.mich.net