🚀 go-pugleaf

Steven Abrams (abrams@play.cs.columbia.edu) wrote:
: I thought I'd add my voice to this onslaught of complaints which
: started the day I called to price a Zeos  Pantera-90 system.

: First: The package included a 4x Mitsumi CD-ROM drive at no additional
: cost.  My salesrep told me that the CD-ROM drive was a "today only"
[snip]

I have a P90 from Zeos, I got the 2xcd and after I foundout that they
were shipping the 4x at no additional cost I was told all I had to do was
just ship it back and they shipped me a 4x, all I had to do was pay for
shipping the old one back.

: Second: Lotus SmartSuite was to be bundled with this system, also at
: no charge.  I specifically asked if it came with printed

I didn't want lotus, I already have MS Office Pro on cd (with manuals),
but since there is no discount I got it and it did come with cd, on-line
docs and printed manuals.

: Before getting the Attorneys General of New York and MN involved in
: investigating potential mail-fraud and Zeos' sales practices in
: general, I was wondering if anybody else had similar stories of
: salespeople who 'misinterpreted' or gave information which differed
: somewhat from reality in terms of what was in stock or what the
: package contained.

I asked if I could get the scsi and the ide on the system since the scsi
is only a $50 option, but the sales person said that I could have one but
not the other... Come to findout that I can have both, but now to get the
scsi option I must send back the system (3-5 week wait) in order to get
the upgrade. An Adaptec 1545pci scsi card is a $269 option from them!

: So: This is not only a rant but a call for accurate, unbiased
: accountings of tales of screw regarding Zeos.  If they shafted you, I
: want to know.  Please don't count the replacement Pentium matter.
: I've read enough about that.

I think my biggest problem is that I ordered what I thought was going to
be a machine where all the system features were going to be
pre-configured to all work with each other, and what I got was no better
than if I had let my son put it togeather (he's only 7).

The Turtle Beach sound card MUST use the same ird as LPT1, which is a
very big problem in windoze and for dos apps that use sound and the
printer at the same time. The irq lines appear to be tied HI when not
active, causing some tsr's / drivers to fail to work. The tech support is
worthless (I already know more about my system than the 10-15 techs I
have spoken with in the 50 days that I've had my system. I have spent
many hours on phones (at my expense) to correct problems that are related
to the standard (shipped) configuration of the machine.

I was even approved for a new motherboard on 12-13, but since the first
tech fu##ed up the paper work (they didn't call me about it) I called to
check on the status and that's when the say it was not complete, then the
second tech screwed it up, then the cust service person said that they
would have it taken care right away, then I called back to see where it
was, and they said 10 days to 2 weeks. Needles to say I was very pissed
about it and threatened to not place the order for 25 more p90's with my
sales contact, I just got the MB today (not within 24hours, within 48).

Next day service is not 24hours from the time they get done talking to
you and tell you it's on the way, they use FedX 2'nd day shipping.

For what it's worth: Fed-X is great.

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| Mark Lynch      |                                                     |
| mal@infinet.com | Help! I've fallen and I can't reach my Pepsi        |
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