🚀 go-pugleaf

: I found that some of the manuals were missing and the case was
: cracked.  I called Zeos, and everybody there seems quite helpful.
: But it took me MONTHS to get the replacement for the cracked
: front panel.  I called several times during this period, and
: nothing ever happened until I sent a furious letter to Zeos by
: means of simultaneouly mailing a letter to their head of
: custormer service and posting the same letter to the Zeos
: help forum in Compuserve and another on-line service.  Oddly
: enough, this caused my part to be shipped immediately.

Can you, or anyone else reading this, send me the name of the head of
Zeos technical service? I am furious over the delay in my computer
system. I sent it back for an RMA on Dec 18th, an easy switch from my AMD
SCSI chip a AMD SCSI/Lan chip. It got their on teh 23rd. Zeos didn't even
know they had it until the 27th. For 3 weeks it sat around until it
finally hit the bench. When it did, they realized they hadn't ordered the
AMD SCSI/Lan chip. It has now been nearly 6 weeks. Still no computer. The
representative I spoke to promised me that I would have it 3 weeks.
Chances are, I still won't get it for another few weeks. By not
delivering on time, I have already missed several job oppurtunities (my
resume, which is uniquely designed is on teh system), been forced to
borrow other people's computer (I'm a college student), and been forced
to live without my computer (something necessary for a CS major).

I am seriously considering either writing them a letter, and demanding my
computer back with the chip or taking legal action. I don't know how
feasible the latter is, but I feel it is all I have available. The bottom
line is Zeos service has been horrendous.

--
Hussein Kanji
extant@leland.stanford.edu