🚀 go-pugleaf

Let me just say that I own a Zeos computer and it is one of the
best systems I have worked with. As far as their support goes I
have dealt with them on a few occassions to replace my keyboard
and video card and on other technical matters and have never
had any problems. I am currently shopping for a new 486
computer and I can tell you that Zeos is at the top of my list.

This isn't to say that Zeos is perfect. They aren't. If they
were I would have never needed to deal with their support.
While your roommate has every right to despise Zeos, you have
to understand "the big picture". In numerous surveys two
companies stand out in both product and support (look in past
PC Magazines for instance). They are Zeos and Gateway 2000.
After every good review in major computer magazines, expecially
near the holidays, these two companies have such explosive
sales, they're support rarely keeps up. I have seen message
threads on Compuserve in both companies about people
complaining about support. You are right, this is something you
have to live with when you buy mail order. Even the big players
like Dell have their problems. 

I'm not trying to preach to you, it's just that I always feel
that people need to understand that when these problems happen,
while they're not alone, they are in the minority. Forgive me
if this sounded like a lecture. I hope your roommate gets his
machine back. I too was considering trying a motherboard
upgrade from Zeos, but I was afraid something like that could
happen and so I'll just buy a new machine.

Ricardo Belmar
rab3u@virginia.edu