🚀 go-pugleaf

In article <1992Aug28.184318.18726@serval.net.wsu.edu> Leonard Hermens -
CS, lhermens@luke.eecs.wsu.edu writes:
>   I HAVE done this, through a US credit card firm.  You simply have to
>   say that the product was defective as advertised and that the company
>   is not willing to negotiate a replacement or a refund.  The credit
>   card company will back the charges off the bill and you will not
>   have to pay until the difficulty is resolved.
>

One caution: On the back of many card contracts, it will state something
like this:

"If you have a problem with the quality of goods or services that you
purchased with a
credit card and you have tried in good faith to correct the problem with
the merchant, you
may not have to pay the remaining amount due on the goods or services. 
You have this protection
only when the purchase price was more than $50 and the purchase was made
in your home state
or within 100 miles of your mailing address."

When I had a similar problem with a mail-order merchant, my bank told me
that they would
charge-back the bill in question, but if it was put through again, there
was nothing
they could do.  Fortunately, the charge-back worked - I don't know where
I would have gone
from there, though the VISA corporation, the attorney general in the
Merchant's state, and
the postal service (if there is reasonable suggestion of fraud and the
USPS was used)
may all be interested.