🚀 go-pugleaf

In article <25871@dog.ee.lbl.gov>, sichase@csa1.lbl.gov (SCOTT I CHASE) writes:
> In article <BtqCvx.23z@news.udel.edu>, johnston@me.udel.edu (Bill Johnston) writes...
> > 
> >Sorry if that sounds harsh, but "Caveat emptor" makes sense 
> >in every language.  It also helps to be patient and polite
> >on the telephone, especially if one is communicating in one's
> >second language.
> 
> That's exactly why the original poster warned us about his problem.  I,
> for one, am glad to be aware.  Regardless of the real reason for his
> problem, even if it is only miscommunication (it didn't sound that way
> to me, but OK) it's still the fault of Second Wave for not immediately
> giving him his money back in the interest of good customer relations.


Hi!  I am the origional poster.  Thanks for all those who are trying to
help.  I received about 20 mails so I can't reply as fast as I can.
Please note the following:


0)  I can't find any articles regarding to  my posting.  Whould anybody please
    e-mail me and let me know which newsgroup the discussions are on?

1)  In the catalogue, Second Wave stated that there is a refund policy.
    Basically, if one returns the product, one loses 10% off for restocking.
    However, they has not even sent me 1 cent given that they should have
    given me FULL refund.

2)  Lots of people mentioned about asking Visa center to help. 
    Please note that Canadian Visa Centers are not required by law
    to help unlike those in the States.

3)  Radius told me that the Rocket is not working with the IIsi even
    with an expansion box before I bougth the box from Second Wave.
    I asked people at SECOND WAVE ABOUT FOUR TIMES and each time
    they said that they have customers who tried it before so I do
    have to worry,etc.
  
    Thus, THERE IS NO COMMUNICATION PROBLEM!
    
    I noticed that some companies are trying to get away of their
    problems by saying that the English level of their customers
    are not good.....  

                         

4)  It seems that the only way to get them is to use the law in 
    the States since it is difficult to get them in Canada.
    Please give me phone numbers (toll free if any) and addresses
    of appropriate agency so that I can go further to get my money
    back.

    Again, Better Business has been helping me for the past few weeks
    but Second Wave even ignores their mails.  You can tell from here
    that they don't care about their reputations.
  
    Thus, they need TO BE  ** FORCED ** to give me refund.


5)  They keep saying that they have sent out credit to me but I never received
    any.  Visa Center said that they should have a receipt if they
    did credit me.  However, they said that they credited me using
    their terminal.  Thus, there is no receipt.  I called the Visa
    Center again and verified that there SHOULD BE areceipt.
    Again, they are lying!!  I asked them to FAX me the letter which
    they told me that they sent out to me on Friday.  Roger said
    he does not want to spend any money on FAX.  I wonder how much
    it costs to send a FAX to Canada in the States ;-(


6)  Second Wave is NOT THE SAME AS Third Wave



      Mr. Rick Pavek in the net is helping me to call Second Wave
      on tomorrow (Monday).  Thank you very much for your kindness.

      

      As requested by somebody, I will post the end result.