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Article #2459

Re: Excel 4.0 Microsoft help system???

#2459
From: Bruce Roe
Date: Fri, 04 Sep 1992 12:45
22 lines
1944 bytes
In article <torrie.715572109@Xenon.Stanford.EDU>, torrie@cs.stanford.edu (Evan Torrie) writes...
>kgantz@cup.portal.com (Ken H Gantz) writes:
> 
>>I just upgraded to Excel 4.0 and am puzzled by this message
>>I get from time to time. Every once in a while when I try to
>>access HELP, I get a requestor which says something like THE
>>MICROSOFT HELP SYSTEM IS OUT OF MEMORY and then a second
>>requestor that says UNABLE TO ACCESS HELP. After getting these
>>requestors, I checked ABOUT EXCEL and find 1.9 megs, of the 2
>>megs alloted to Excel, available. Once I get the help system
>>requestor, I cannot access HELP again until I restart Excel.
> 
I had a similar problem, called Microsoft and was told to remove
the SAM virus protection program.  I did that and now Excel 4.0
works.  The problem seems to be in memory fragmentation.  I was
told that SAM fragments the memory (don't ask me how,why,etc)
but TOTALLY removing SAM fixed the problem.  Supposidly Symantic
and/or Microsoft are working on a fix (in our dreams?)
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 \  Bruce A. Roe                     Dept. Chemistry and Biochemistry /
 /  BROE@aardvark.ucs.uoknor.edu     University of Oklahoma           \
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From: broe@aardvark.ucs.uoknor.edu (Bruce Roe)
Newsgroups: comp.sys.mac.apps
Subject: Re: Excel 4.0 Microsoft help system???
Message-ID: <4SEP199207451659@aardvark.ucs.uoknor.edu>
Date: 4 Sep 92 12:45:00 GMT
References: <65234@cup.portal.com> <torrie.715572109@Xenon.Stanford.EDU>
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