🚀 go-pugleaf

In article <resonance-2405981921340001@199-170-160-167.la.inreach.net>,
resonance@rpsx.nu (r paul seymour) wrote:

:Hello. I have a grave situation. I took my computer in to a Mac authorized
:service store in Pasadena to have what was supposed to be a simple
:procedure performed. I just purchased a new 4G drive and an external case.
:In my 7600 I had a 1G and 2G drive. Well, I wanted to 1G to be placed in
:the external case, and the 4G to be placed in the 7600. So, I thought,
:they don't even need to touch the 2G, so it should be quite safe. Well,
:the kid who performed the service didn't listen, and placed the 2G in the
:external case instead! Well, I waited and they switched it back. Then
:suddenly the 2G wasn't showing up, anymore. They went back and fiddled
:some more, then suddenly, the 2G was an EMPTY disk named UNTITLED!!!!!!!!!
:
Sounds like they initialized it for sure. 

:The explanation: "It's a mystery." "Mysterious things happen." "I have no
:idea how that could have happened." Of course, later, it was explained
:that there's no way for a drive to become formatted unless someone chooses
:to have it happen!! So, it's either "mysterious forces" or they formatted
:it accidentally and wouldn't admit it. Then, they said it was dead because
:it wasn't spinning. THEN, then it was "oops, we forgot to put the drive
:spin jumper back on." They offered to have their "data recovery
:technician" look at it at his convenience. But, all they mentioned was
:Norton, not what I would expect a data recovery expert to use (hell,
:anyone can use that!). He said, "HFS+! No way... I can't do that until
:Norton can do that."

Tell them to buy Techtool Pro.

:Their incompetence leaves me planning for their failure: I need to know
:where I can go to have that data recovered!!!! I'm in the LA area. The
:challenge is that the disk was in 2 partions, and one was HFS+ (I was
:desperate for space!). But, the positive is that it was only formatted and
:it hasn't had anything written to it since. ANY suggestions! It will set
:me back 2-4 MONTHS if I can't get those files back. It is all creative
:work (graphic design, 3d modeling and animation, after effects work,
:director work). PLEASE HELP!
:
:Also, if I do have to go to a 3rd party expert to recovery the data, is it
:fair to ask for them to cover those costs, or part of those costs? Is
:there any legal recourse? Many sleepless nights until my data comes home!
:Help! THANK YOU!

Of course it is reasonable to ask them to pay some reasonable costs for
recovering your data. There is no reason that the drive should have been
affected by moving it to an external case. My guess is that they
accidently set them up with conflicting SCSI IDs. You should probably
check to make sure they are not still conflicting. Unfortunately if the
basic stuff does not fix it, you will probably not be able to get them to
pay the hundreds of dollars for professional recovery. You knew that you
were taking a risk when you did not back up the data and it looks like
this time it did not pay off.

-- 
Geordie Korper     geordie@chapman.com
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