🚀 go-pugleaf

In article <clt-2408961126230001@metro.ucc.su.oz.au>,
clt@extro.ucc.su.oz.au (Chris Thompson) wrote:

> Your dealer should replace it under warranty.  Plastic in early 5300's is

I told them that.  They hum'ed and haw'ed about how long warranty claims
would take, the likelihood that Apple would refuse it anyway, whether or
not they needed to keep the machine while they waited for the part, and
how if I wanted the part, I should just fork out the $5, which I did.

> Go back to your original purchaser and speak to the manager.  If they
> still give problems tell them that unless they fix it you will be making a
> formal complaint about their lack of service to Apple Australia.

I have made formal complaints to Apple Australia before about Apple Centre
and Logical Solutions in Canberra (also mishandling a warranty claim,
leading to a two-week delay while they bounced faulty parts between their
branches in Canberra).  This brought a form letter saying something like
"don't bother us, we're busy".  That was three months back, and not a word
since.

I'm probably going to write a magnum opus about the abyssmal supprt and
service that I have received from Apple Australia, as well as their
Canberra dealer network, and send it off to the international bods in
Cupertino.  I won't hold my breath, though.  It's a pity that Apple's
machines are so good, and that Wintel stuff is so shitty, or I'd just vote
with my feet.  I suppose Apple are getting like AT&T:  "we don't care --
we don't have to".