🚀 go-pugleaf

paul@frcs.alt.za (Paul Nash) wrote:

> martin@metronet.com (Steve Martin) wrote:
> 
> > umbilicord@earthlink.net (Steve D.) wrote:
> > 
> > >Does anyone know where to get a new door for my PowerBook 5300/ce? Mine
> > >broke off the other day and I want to replace it.
> > >TIA�
> > 
> > Call 800-SOS-APPL.  They happily sent me a new one for free.  Actually,
> > they sent me 10!  Good thing too, I've broken 2 more since then.
> 
> Not in Australia, mate!  I phoned Apple Australia, who were pretty
> abusive, and told me to talk to a local dealer ("how did you get put
> through to me" "we don't deal with customers" "talk to a dealer, this has
> got nothing to do with us").

You got through to the wrong person in the wrong department.
Try again and ask for 'customer service' or 'customer relations'
or whatever they call it in Oz.  The burk you spoke to should get
the sack IMHO, and Apple have been known to move people out of
contact with the public for similar actions.  Inexcusable rudeness.

Simon.
-- 
Lest anyone think advertisers aren't beginning to catch on, a recent Letter
to the Editor from a disillusioned direct marketer with, apparently, some 
experience on Usenet noted that "Usenet users are some of the cheapest 
bastards on the planet."    -- Paul Havemann on alt.internet.media-coverage