🚀 go-pugleaf

In article <brucet.805675880@extro>, brucet@extro.ucc.su.OZ.AU (Bruce
Tulloch) wrote:

> The Duo is a computer that stands alone among portables for many reasons, but 
> one reason for which Apple should not be proud is that its keyboard has
a life 
> expectancy of about 6 months of reasonable use.
>  
> Many people have posted their woes about kkkeeyyy bboounnnccce and misng ky 
> prssng problems with their Duo. Others, like myself have had their keyboards 
> replaced (3 times in my case, more in some other peoples experience).
>  
> There have been about 6 revisions of this keyboard from Apple, all ultimately 
> suffer from this problem. All Duo models are ultimately affected. If yours is 
> OK, it probably wont be in 6 months to a year.
>  
> Now, the reason I am saying all this is to ask Apple in this open forum what 
> they indend to do about it ? Locally Apple charges about $350 (far more than 
> the keyboard is worth) to replace it (it takes about 10 minutes work, and the 
> components would have a cost of about $20 in the quantities Apple purchase 
> them). The annual AppleCare fee of $400 is a joke. Since this keyboard is 
> effectively a consumable, they should only charge a "consumable" fee for a 
> replacement - you know, a sort of "grease and oil change" for your computer.
>  
> I reckon $50 would be a fair price for a new keyboard since all that needs 
> replacement are the mylar sheets ($2 each) and the rubber mat ($10).
>  
> Post a followup, if you agree with this idea - kind of an open request to
> Apple to be honest about this problem, and let us all know what they are
> going to do about it.
>  
> -bruce

You've got my vote- I'm out of warranty, aaannndd ooutt of  kkkeyybooardd.

Ariel

P.S. I think new ones sell for around $100 in the States, so it's not
quite as bad for us.

-- 
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 A. D. Anbar                                     anbar_a@caltech.edu 
 Mail Stop 170-25                                Tel: (818) 395-6982 
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