Thread View: comp.sys.mac.programmer.codewarrior
19 messages
19 total messages
Started by MW Ron
Fri, 09 Jul 2004 03:07
[ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Fri, 09 Jul 2004 03:07
Date: Fri, 09 Jul 2004 03:07
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CodeWarriors
I am pleased to announce that Metrowerks Online Support and Community
are now available. These enhanced support offerings give you the ability
to interact with us in a new way, and improve the quality of support you
receive.
Our new support offerings enable customers to communicate with the
Metrowerks� support team and other developers. Metrowerks new Online
Support <http://www.metrowerks.com/Online_Support> and Community <http://www.metrowerks.com/community> features the ability to submit and track service requests online and
to search the Metrowerks Knowledge Base, as well as participate in
online developer forums.
Community <http://www.metrowerks.com/Community>
Open to everyone
Community is a forum that will replace the current codewarrior*
newsgroups with web-based forums. Ron Liechty (MW Ron) and the support
team will moderate these new discussion forums, which will serve as free
support for you.
Features include:
- Participate in message boards
- Developer forums for shared learning on CodeWarrior� topics
- Discuss and post questions and answers
- Search and view message boards by topic
Online Support <http://www.metrowerks.com/Online_Support>
Available only to customers with a valid support contract
Online Support allows customers to submit & track service requests (SRs)
online and search our full Siebel Knowledge Base.
Features include:
- Submit and track service requests (SRs)
- Search our Knowledge Base of solutions and FAQs
- Manage your profile and your company profile
- View your products and support contracts
--
Metrowerks, one of the world�s top 100 companies and influencers
in the software development industry. - SD Times May 2004
http://www.sdtimes.com/2004sdt100.htm
Metrowerks, maker of CodeWarrior
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: Klaus Kloos
Date: Fri, 09 Jul 2004 08:57
Date: Fri, 09 Jul 2004 08:57
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.... > Community is a forum that will replace the current codewarrior* > newsgroups with web-based forums. Ron Liechty (MW Ron) and the support > team will moderate these new discussion forums, which will serve as free > support for you. bad news again... Hello Ron Newsgroups and web-based forums are focussing different users. Its no good idea to finish the newsgroups. From my point, im using near to 20 newsgroups at the moment and only one web-based forum, which i only visit every 2 weeks. Using web-based forums i get less information spending much more time. I dont think we can change that decision, because there might be more interests on Metrowerks side, but it stand in a row with some decisions in the past, which disturb me... (killing Java, not visiting WWDC, Greg Dow, ...) ...just my thoughts... Greetings Klaus
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Fri, 09 Jul 2004 17:59
Date: Fri, 09 Jul 2004 17:59
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In article <1ggnkbz.wuqpo11fnyxoqN%Klaus.Kloos@kagi.com>,
Klaus.Kloos@kagi.com (Klaus Kloos) wrote:
>....
>> Community is a forum that will replace the current codewarrior*
>> newsgroups with web-based forums. Ron Liechty (MW Ron) and the support
>> team will moderate these new discussion forums, which will serve as free
>> support for you.
>bad news again...
>
>Hello Ron
>
>Newsgroups and web-based forums are focussing different users. Its no
>good idea to finish the newsgroups.
Unfortunately the codewarrior.* newsgroups are not available to
everyone.
In addition we have 12 different embedded products at this moment and
only one embedded newsgroup. So confusion reigns when questions are
asked
Finally, some people have given up on newsgroups because they are now
mined for spam mail.
So we will probably stop the codewarrior.* newsgroups eventually, but we
will continue to monitor them until they are totally gone. We will also
continue to monitor the other newsgroups and list that are of concern to
Metrowerks such as these groups listed here.
>From my point, im using near to 20 newsgroups at the moment and only one
>web-based forum, which i only visit every 2 weeks.
>
>Using web-based forums i get less information spending much more time.
>
>I dont think we can change that decision, because there might be more
>interests on Metrowerks side, but it stand in a row with some decisions
>in the past, which disturb me... (killing Java, not visiting WWDC, Greg
>Dow, ...)
This is an additional service and is in no way a decrease of service at
all.
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: Eric
Date: Fri, 09 Jul 2004 18:07
Date: Fri, 09 Jul 2004 18:07
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Klaus Kloos <Klaus.Kloos@kagi.com> wrote: > .... > > Community is a forum that will replace the current codewarrior* > > newsgroups with web-based forums. Ron Liechty (MW Ron) and the support > > team will moderate these new discussion forums, which will serve as free > > support for you. > bad news again... I agree. Web-based forums are grossly inefficient when it comes to actually reading articles and searching. Very unfortunate that they seem to again be terminating something that is genuinely useful for something that is less useful.
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Fri, 09 Jul 2004 18:28
Date: Fri, 09 Jul 2004 18:28
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In article <1ggnttk.1i5avgu8iiq8N%egusenet@verizon.net>,
egusenet@verizon.net (Eric) wrote:
>Klaus Kloos <Klaus.Kloos@kagi.com> wrote:
>
>> ....
>> > Community is a forum that will replace the current codewarrior*
>> > newsgroups with web-based forums. Ron Liechty (MW Ron) and the support
>> > team will moderate these new discussion forums, which will serve as free
>> > support for you.
>> bad news again...
>
>I agree.
>
>Web-based forums are grossly inefficient when it comes to actually
>reading articles and searching.
We plan to have FAQs and this should be highly searchable
>
>Very unfortunate that they seem to again be terminating something that
>is genuinely useful for something that is less useful.
We are NOT terminating anything. This is an additional service. I hope
that engineers will participate and submit helps and hints and that it
can be a very useful forum.
I will still be here !!
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: Jonathan Hoyle
Date: Fri, 09 Jul 2004 19:05
Date: Fri, 09 Jul 2004 19:05
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Hi Ron, We have a site license at our company for CodeWarrior Pro 8.3, with some number of licenses (I don't recall what number that is). Do we get access to Online Support? And if so, how do we find out what our User ID and Password are? Is there just one for the entire company or do we have the same number of ID's as the license numbers? Thanks, Jonathan Hoyle Gene Codes Corporation
Re: [ANN] Metrowerks Online Community and Support
Author: Eric
Date: Fri, 09 Jul 2004 19:08
Date: Fri, 09 Jul 2004 19:08
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MW Ron <mwron@metrowerks.com> wrote: > >Web-based forums are grossly inefficient when it comes to actually > >reading articles and searching. > > We plan to have FAQs and this should be highly searchable Perhaps, but I doubt as much effort will go into providing the functionality of google groups advanced search (http://groups.google.com/advanced_group_search)...this is how I would define 'highly searchable'. > >Very unfortunate that they seem to again be terminating something that > >is genuinely useful for something that is less useful. > > We are NOT terminating anything. This is an additional service. "Community is a forum that will replace the current codewarrior* newsgroups with web-based forums" So, this is not going to be a replacement?
Re: [ANN] Metrowerks Online Community and Support
Author: Jonathan Hoyle
Date: Fri, 09 Jul 2004 19:25
Date: Fri, 09 Jul 2004 19:25
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The "Metrowerks Community" seems much more of a hassle than a simple newsgroup like we have here. First of all, I have to remember that I am now "JHOYLE499" and I am not allowed to change it (And why the hell can't I choose my own ID name?!?!?). Secondly, there is this complicated tier of folders and non-trivial organizations that must be traversed. Besides, newsgroups are much more easily accessed, even as I am doing now through google.groups. I understand the need to simplify, but then why not just say, "Okay from now on, MWRon will be answering questions only from the codewarrior.* newsgroups, and that's it." And you can pair down the ones you no longer wish to continue supporting. (For example, codewarrior.config, codewarrior.unix, etc. don't get much traffic and they could be absorbed into one of the other newsgroups.) But a newsgroup is much more obvious. What I don't think you are realizing is that people will come to newsgroups (not knowing about the Metrowerks proprietary board), seeing no Metrowerks responses and unanswered questions and think, "See, Metrowerks really is on the way out...they no longer support newsgroups."
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Fri, 09 Jul 2004 20:17
Date: Fri, 09 Jul 2004 20:17
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In article <bc8cf544.0407091125.3f1176f8@posting.google.com>,
jonhoyle@mac.com (Jonathan Hoyle) wrote:
>The "Metrowerks Community" seems much more of a hassle than a simple
>newsgroup like we have here. First of all, I have to remember that I
>am now "JHOYLE499" and I am not allowed to change it (And why the hell
>can't I choose my own ID name?!?!?). Secondly, there is this
>complicated tier of folders and non-trivial organizations that must be
>traversed. Besides, newsgroups are much more easily accessed, even as
>I am doing now through google.groups.
I will pass these on to help us better tailor the CodeWarrior Community.
>I understand the need to simplify, but then why not just say, "Okay
>from now on, MWRon will be answering questions only from the
>codewarrior.* newsgroups, and that's it." And you can pair down the
>ones you no longer wish to continue supporting. (For example,
>codewarrior.config, codewarrior.unix, etc. don't get much traffic and
>they could be absorbed into one of the other newsgroups.) But a
>newsgroup is much more obvious.
Frankly this won't affect the desktop people very much at all. However
the Embedded people have a vary diverse set of problems and lack many
resources for answers.
>What I don't think you are realizing is that people will come to
>newsgroups (not knowing about the Metrowerks proprietary board),
>seeing no Metrowerks responses and unanswered questions and think,
>"See, Metrowerks really is on the way out...they no longer support
>newsgroups."
Nothing will change, perhaps the codewarrior.* groups will go but I
don't even know that. There are some positive things we can do in the
CodeWarrior Community that we can't do here so this should complement
the comp.* groups
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Fri, 09 Jul 2004 20:37
Date: Fri, 09 Jul 2004 20:37
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In article <1ggnwl2.mtx2ai119058vN%egusenet@verizon.net>,
egusenet@verizon.net (Eric) wrote:
>> We are NOT terminating anything. This is an additional service.
>
> "Community is a forum that will replace the current codewarrior*
> newsgroups with web-based forums"
>
>So, this is not going to be a replacement?
The codewarrior.* groups are mostly un-used and for do not do enough
for the embedded tools.
Most of the desktop question are also posted on the normal usenet
newsgroups. This will help organize the embedded products quite a bit.
I am not abandoning the newsgroups at all
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Sat, 10 Jul 2004 01:30
Date: Sat, 10 Jul 2004 01:30
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In article <bc8cf544.0407091105.32a75f8b@posting.google.com>,
jonhoyle@mac.com (Jonathan Hoyle) wrote:
>Hi Ron,
>
>We have a site license at our company for CodeWarrior Pro 8.3, with
>some number of licenses (I don't recall what number that is). Do we
>get access to Online Support?
No, online support is only for current versions of CodeWarrior and
require a support contract. There are only a very few desktop support
contracts (large corporations) this online support service is mainly for
embedded companies.
Ron
> And if so, how do we find out what our
>User ID and Password are? Is there just one for the entire company or
>do we have the same number of ID's as the license numbers?
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: Jonathan Hoyle
Date: Sat, 10 Jul 2004 14:30
Date: Sat, 10 Jul 2004 14:30
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> Nothing will change, perhaps the codewarrior.* groups will go but I > don't even know that. There are some positive things we can do in the > CodeWarrior Community that we can't do here so this should complement > the comp.* groups > > Ron Thanks for clearing that up, Ron. My apologies for the misunderstanding, as I guess I read too much into the announcement than was intended. comp.sys.mac.programmer.codewarrior is a mainstay for me, and knowing that you will still be here on that is satisfaction enough. Thanks for keeping us updated on the situation. Jonathan Hoyle Gene Codes Corporation
Re: [ANN] Metrowerks Online Community and Support
Author: Neil Alexander
Date: Sun, 11 Jul 2004 03:27
Date: Sun, 11 Jul 2004 03:27
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Personally, I applaud the actions of Metrowerks and their new interfaces with their customers. What a bunch of whiners you all are! You haven't even seen the site yet, and you're raking Ron over the coals! A well done web interface is at least as good, and potentially superior to the current forum. How long will it take between a post and its appearance to the rest of the world? Right now it's 2 - 10 hours!!!! Jeez, trying to get something done is cumbersome at best. I would expect that those ridiculous delivery times will be improved (right Ron? :-) ) Not having my email splashed certainly has an appeal, too. I get 500 spams a week, how 'bout you guys? One quibble, if I can't create my own personna, that would be most irritating. Quit singing the siren songs of MW's demise, and see that it cost them time and money to create the new system. They wouldn't do that if they were abandoning us on Thursday. Just a thought. n@lex@h@nd-off.com
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Sun, 11 Jul 2004 17:31
Date: Sun, 11 Jul 2004 17:31
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In article <78267d58.0407101927.455a327d@posting.google.com>,
nalex@hand-off.com (Neil Alexander) wrote:
>How long will it take between a post and its appearance to the rest of
>the world? Right now it's 2 - 10 hours!!!! Jeez, trying to get
>something done is cumbersome at best. I would expect that those
>ridiculous delivery times will be improved (right Ron? :-) )
Are you saying the usenet groups are that long or that our web is that
long. I certainly see the messages within minutes of them being posted.
There is no approval process, (only the ability to remove obscene
posts).
>One quibble, if I can't create my own personna, that would be most
>irritating.
I'll see about that, I don't think that was the original intent.
We'll work on these, and there is a forum for feedback too.
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: Miro Jurisic
Date: Tue, 13 Jul 2004 05:20
Date: Tue, 13 Jul 2004 05:20
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In article <78267d58.0407101927.455a327d@posting.google.com>, nalex@hand-off.com (Neil Alexander) wrote: > Quit singing the siren songs of MW's demise, and see that it cost them > time and money to create the new system. They wouldn't do that if they > were abandoning us on Thursday. If you read what's been said in the thread, it's a stretch to conclude that they created the new system for us. They created it mainly to satisfy their embedded customers. I am strongly opposed to replacing newsgroups with a web interface, Fortunately for us, MW has no control over the com.sys.mac hierarchy and therefore I expect that's where Mac programmers will continue to come for assistance, regardless of when MW kills the codewarrior.* hierarchy. I don't think that the siren song sung in other threads is unjustified. There's no question MW's Mac OS product has grown weaker compared to its competition. meeroh -- If this message helped you, consider buying an item from my wish list: <http://web.meeroh.org/wishlist>
Re: [ANN] Metrowerks Online Community and Support
Author: Burt Johnson
Date: Mon, 19 Jul 2004 09:46
Date: Mon, 19 Jul 2004 09:46
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Klaus Kloos <Klaus.Kloos@kagi.com> wrote: > .... > > Community is a forum that will replace the current codewarrior* > > newsgroups with web-based forums. Ron Liechty (MW Ron) and the support > > team will moderate these new discussion forums, which will serve as free > > support for you. > bad news again... > > Hello Ron > > Newsgroups and web-based forums are focussing different users. Its no > good idea to finish the newsgroups. I agree. I do NOT visit HTML based groups at all. WAY too slow and inefficient. I only frequent NNTP based groups. I also teach at two Online universities. One uses NNTP and the other uses HTML. I interact with my students nearly an order of magnitude more on the NNTP classes, simply because there is almost no overhead to reading and responding to messages. The HTML classes are such a PITA to enter and hold discussions, that I only do the bare minimum required. -- - Burt Johnson MindStorm, Inc. http://www.mindstorm-inc.com/software.html
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Mon, 19 Jul 2004 15:21
Date: Mon, 19 Jul 2004 15:21
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In article <1gh5gps.1o4mdf2150e314N%burt@mindstorm-inc.com>,
burt@mindstorm-inc.com (Burt Johnson) wrote:
>Klaus Kloos <Klaus.Kloos@kagi.com> wrote:
>
>> ....
>> > Community is a forum that will replace the current codewarrior*
>> > newsgroups with web-based forums. Ron Liechty (MW Ron) and the support
>> > team will moderate these new discussion forums, which will serve as free
>> > support for you.
>> bad news again...
>>
>> Hello Ron
>>
>> Newsgroups and web-based forums are focussing different users. Its no
>> good idea to finish the newsgroups.
>
>I agree. I do NOT visit HTML based groups at all. WAY too slow and
>inefficient. I only frequent NNTP based groups.
>
>I also teach at two Online universities. One uses NNTP and the other
>uses HTML. I interact with my students nearly an order of magnitude
>more on the NNTP classes, simply because there is almost no overhead to
>reading and responding to messages. The HTML classes are such a PITA to
>enter and hold discussions, that I only do the bare minimum required.
I think this is BBCode not HTML but I'll pass this on. thanks for the
feedback.
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
Re: [ANN] Metrowerks Online Community and Support
Author: Christian Schmitz
Date: Tue, 20 Jul 2004 22:18
Date: Tue, 20 Jul 2004 22:18
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MW Ron <mwron@metrowerks.com> wrote: > In article <1gh5gps.1o4mdf2150e314N%burt@mindstorm-inc.com>, > burt@mindstorm-inc.com (Burt Johnson) wrote: > > I think this is BBCode not HTML but I'll pass this on. thanks for the > feedback. I doesn't really matter whether it's HTML or some spseudo code. You'd make yourself a few friends if you can mirror postings to your new forum to this newsgroup or to a dedicated mailing list, so we are noticed for new postings. Mfg Christian -- Seven thousand functions in one REALbasic plug-in. The MBS Plugin. <http://www.monkeybreadsoftware.de/realbasic/plugins.html>
Re: [ANN] Metrowerks Online Community and Support
Author: MW Ron
Date: Wed, 21 Jul 2004 13:58
Date: Wed, 21 Jul 2004 13:58
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In article <1gh8zh3.1hxokrhd7pdoyN%support@monkeybreadsoftware.de>,
support@monkeybreadsoftware.de (Christian Schmitz) wrote:
>I doesn't really matter whether it's HTML or some spseudo code.
>You'd make yourself a few friends if you can mirror postings to your new
>forum to this newsgroup or to a dedicated mailing list, so we are
>noticed for new postings.
I have talked with the design team and this will be a high request for
any phase two work.
Ron
--
Metrowerks Community Forum is a free online resource for developers
to discuss CodeWarrior topics with other users and Metrowerks' staff
-- http://www.metrowerks.com/community --
Ron Liechty - MWRon@metrowerks.com - http://www.metrowerks.com
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