🚀 go-pugleaf

>phone) and I have also had great service with Icon Review.  I think most 
>problems with mail order companies actually customer errors.  When you make
>an order, check to make sure they have the item in stock, price, shipping
>methods and costs.  I have had perfect service from Icon Review in 6 
>different orders.  The complaints I have heard against them involve vaporware
>products in their catalog.
>
>I have had no problems and have waited at most 14 days for any product.
>

Sorry, that just doesn't cut it.  Of course if they can't handle the ideal
condition then we're agreed, but I cannot go along with letting them off the
hook when they screw up exceptional cases.  Either they're ethical or they're
not, and my experience with Icon Review is definitely that they're not.

I am still awaiting money back from Icon Review for some vaporware they listed
in their catalog; vaporware I ordered within two days of receipt of that
catalog.  They 1) failed to inform me that it was vaporware - they let me
guess that for myself when the product wasn't listed in the next catalog, and
they 2) have yet to return my money, despite the request on their cancel/
continue waiting selection card (and since then certified letters).

Either one of the above is sufficient to trigger a mail-fraud investigation.

Unless you consider my provlem a "customer error."  Like, not calling to see
if what is in their 2-day-old catalog is in fact a product.  Like politely
waiting until several "cancel or keep waiting" selection cards had come
(replying to each to wait) before suspecting the product wasn't.  Like merely
taking the opportunity of the next "cancel or wait" selection card to select
"cancel and refund."  Like waiting weeks for a non-existent refund.  Like
sending a clear, detailed certified letter.  Like waiting for some reply to
THAT.  Customer error, indeed!

-Brian Diehm
Tektronix, Inc.  (SDA - Standard Disclaimers Apply, even though I am guilty of
                  gross customer error!)