🚀 go-pugleaf

My Lo-DOWN 20 Meg SCSI died the other day! I switched it on and it gave 
a squeak and that was that. Of course it was out of warranty, and of 
course the whole disk unit had to be replaced and of course I lost all the
data (except that I had backed it all up about a week earlier, so that
was not too bad.)

But dealing with Lo-DOWN was very difficult. They assigned me an RMA number
and I shipped the disk to them Federal Express. They got it on Tuesday. I
called to make sure that it had arrived and to find out how much it was 
going to cost. To cut a long story short, they said that it was shipped on
Friday and I paid them with a credit card. When it didn't arrive by the 
next Wed (yesterday) I called them. They said that it could not be repaired
because it was out of warranty!? I told them that they knew that and that I
had paid them for it already. Oh yes, then it must've been repaired and sent.
About two hours later the same woman called me to tell me that they had
repaired my disk and that it would be sent that afternoon?! She did not seem
to realise that I was the person she had spoken to earlier. Maybe us
folks on the East Coast are just in too much of a hurry? Anyway, its Thursday,
so I hope that it arrives today. 

The moral of the story? I don't know, maybe something about the name of a
company being a dead give away?