🚀 go-pugleaf

What a surprise!  I also have the apparently infamous DD70 from Jasmine,
which is almost exactly a year old (Boston Macworld last year), which has
now gone belly up (it randomly resets itself, sometime's freezing the 
application, sometimes continuing on normally).  Its been a good drive
for a MacPlus...

But, I called Jasmine, like you, without much success.  My wife called
and got a receptionist after the tape recording one morning about two
weeks ago.  She took our name, phone number, and description of the problem,
and assured us someone would call back.  Well, we've called back
numerous times, at all hours of the california business day, and
no one has come on the line after their recorded message after
holding for more than 15-20 minutes!  Now, when I worked for a 
customer support organization, that would have gotten me fired.  No 
customer should have to hold for that long, ever.

Fortunately, the dealer I bought the drive from is a local one, and
has agreed to return the drive to Jasmine, and deal with them in
negotiating repair.  BTW, Jasmine has yet to call back, two weeks later.

I'd recommend looking at the La Cie drives these days.

                     Rus

Disclaimer: I only speak for myself from personal knowlegde.
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