Article View: comp.sys.next.misc
Article #1837Re: CD-ROM question, NeXT customer support gripe
From: John B. Lockhart
Date: Sat, 05 Sep 1992 21:06
Date: Sat, 05 Sep 1992 21:06
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2269 bytes
In article <1992Sep5.170141.580@parsec.mixcom.com> alberto@parsec.mixcom.com (Manuel Alberto Ricart) writes: >Well I am getting kind of desperate! I ordered the darn >thing a long long long long time ago, and nothing has >arrived. About 3 weeks back I had a call from NeXT >to verify an item in the order... >Last time, it took 3 months, don't they realize how >bad they look? No, they don't. Which is why I'm seriously looking at 486 systems, however much I might hate the software: for price/performance, they're difficult to beat. They also have the general advantage that you can go down the street and buy what you want, instead of placing an order for a measly drive on June 8th, paying in full, and not receiving it on September 5th (and counting). NeXT did this to me on my 'station itself, and I was patient with them. Then my monitor went bad, and they replaced it the *next*day*, so I didn't hold that against them. I must admit I've never seen a better service dept. Now, 89 days later, my patience is wearing a trifle thin with their shipping department. I've had some people flame me slightly about my previous messages, telling me to stop my whining, and to give NeXT a break: even if I am whining (which I'll admit), it just isn't good business to keep doing this sort of thing to customers. They'll eventually learn not to buy. --John -- ::| The hypocrites are slandering the sacred halls of truth, ancient |:: ::| nobles showering their bitterness on you... |:: ::| --Rush |:: ::::::::::| John B. Lockhart |::::::::::| lockhart@eecom.gatech.edu |::::::::::
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Newsgroups: comp.sys.next.misc Path: arc1-ca.pugleaf.net!sparky!uunet!gatech!ee.gatech.edu!lockhart From: lockhart@eecom.gatech.edu (John B. Lockhart) Subject: Re: CD-ROM question, NeXT customer support gripe Message-ID: <1992Sep5.210619.18645@ee.gatech.edu> Summary: No kidding. Sender: news@ee.gatech.edu Organization: Computer Engineering Group, Georgia Tech, Atlanta, GA 30332-0250 References: <1992Sep3.221018.15033@cs.cornell.edu> <5429@unixhub.SLAC.Stanford.EDU> <1992Sep5.170141.580@parsec.mixcom.com> Date: Sat, 5 Sep 1992 21:06:19 GMT Lines: 34