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Article #1837

Re: CD-ROM question, NeXT customer support gripe

#1837
From: John B. Lockhart
Date: Sat, 05 Sep 1992 21:06
34 lines
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In article <1992Sep5.170141.580@parsec.mixcom.com> alberto@parsec.mixcom.com (Manuel Alberto Ricart) writes:
>Well I am getting kind of desperate! I ordered the darn
>thing a long long long long time ago, and nothing has
>arrived. About 3 weeks back I had a call from NeXT
>to verify an item in the order...
>Last time, it took 3 months, don't they realize how
>bad they look?

No, they don't.  Which is why I'm seriously looking at 486 systems, however
much I might hate the software: for price/performance, they're difficult to
beat. They also have the general advantage that you can go down the street and
buy what you want, instead of placing an order for a measly drive on June 8th,
paying in full, and not receiving it on September 5th (and counting).

NeXT did this to me on my 'station itself, and I was patient with them.

Then my monitor went bad, and they replaced it the *next*day*, so I didn't
hold that against them.  I must admit I've never seen a better service dept.

Now, 89 days later, my patience is wearing a trifle thin with their
shipping department.

I've had some people flame me slightly about my previous messages, telling
me to stop my whining, and to give NeXT a break:  even if I am whining
(which I'll admit), it just isn't good business to keep doing this sort of
thing to customers.  They'll eventually learn not to buy.

--John

-- 
::|  The hypocrites are slandering the sacred halls of truth, ancient       |::
::|  nobles showering their bitterness on you...                            |::
::|                                                                 --Rush  |::
::::::::::| John B. Lockhart |::::::::::| lockhart@eecom.gatech.edu |::::::::::
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Message-ID: <1992Sep5.210619.18645@ee.gatech.edu>
Path: arc1-ca.pugleaf.net!sparky!uunet!gatech!ee.gatech.edu!lockhart
References: <1992Sep3.221018.15033@cs.cornell.edu> <5429@unixhub.SLAC.Stanford.EDU> <1992Sep5.170141.580@parsec.mixcom.com>

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Newsgroups: comp.sys.next.misc
Path: arc1-ca.pugleaf.net!sparky!uunet!gatech!ee.gatech.edu!lockhart
From: lockhart@eecom.gatech.edu (John B. Lockhart)
Subject: Re: CD-ROM question, NeXT customer support gripe
Message-ID: <1992Sep5.210619.18645@ee.gatech.edu>
Summary: No kidding.
Sender: news@ee.gatech.edu
Organization: Computer Engineering Group, Georgia Tech, Atlanta, GA 30332-0250
References: <1992Sep3.221018.15033@cs.cornell.edu> <5429@unixhub.SLAC.Stanford.EDU> <1992Sep5.170141.580@parsec.mixcom.com>
Date: Sat, 5 Sep 1992 21:06:19 GMT
Lines: 34