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Article #1838

Info on getting 3.0 and CD-ROM player (was: Re: CD-ROM question, NeXT customer support gripe)

#1838
From: J.B. Nicholson-Owens
Date: Sat, 05 Sep 1992 22:44
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John B. Lockhart writes
> I've had some people flame me slightly about my previous messages,
> telling me to stop my whining, and to give NeXT a break:  even if I am
> whining (which I'll admit), it just isn't good business to keep doing
> this sort of thing to customers.  They'll eventually learn not to buy. 

True about keeping people waiting this long.  There are a few factors to  
weigh in here too (I don't know if they've been mentioned already): (I'm  
writing about the software and hardware for 3.0 on CD):

* NeXT hired another company to do the actual shipping of the 3.0  
software.  I'm forgetting exactly what I was told by NeXT, but I think  
they ship around 250 3.0's per day.  I didn't ask whether that was 3.0  
CD's, floppies of 3.0 or what.

* If you call 1-800-848-NeXT, then option 5, then option 2, you can find  
out (approximately) how long you have to wait until 3.0 should arrive.   
They ship Federal Express 2nd day.

* Somebody should have to sign for both the NeXT CD-ROM drive and the 3.0  
software when it gets to your door.
-- 
-- Jeff (jeffo@uiuc.edu)
-- no NeXTmail please
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From: jeffo@uiuc.edu (J.B. Nicholson-Owens)
Subject: Info on getting 3.0 and CD-ROM player (was: Re: CD-ROM question, NeXT customer support gripe)
References: <1992Sep5.210619.18645@ee.gatech.edu>
Message-ID: <Bu4n5G.B4@news.cso.uiuc.edu>
Sender: usenet@news.cso.uiuc.edu (Net Noise owner)
Reply-To: jeffo@uiuc.edu (J.B. Nicholson-Owens)
Organization: University of Illinois at Urbana
Date: Sat, 5 Sep 1992 22:44:03 GMT
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