Thread View: comp.sys.next.misc
3 messages
3 total messages
Started by Marshall Gilula
Mon, 06 Apr 1992 20:33
relay of materials on the Neuron problem(s)
Author: Marshall Gilula
Date: Mon, 06 Apr 1992 20:33
Date: Mon, 06 Apr 1992 20:33
35 lines
2231 bytes
2231 bytes
Because some of the people writing to me about Neuron request that their names not be made public because of feared reprisals from Neurons (what OTHER kinds of tactics are they using besides having no customer-service policy?) employees, and because the volume or these notes is still relatively high, I am reproducing parts of a more recent one without any identifying data, as requested, to show what kinds of trends are emerging. ------------------------------------------------ I would appreciate that you not make my name public. I don't want Neuron to cut me off until I am convinced that they are refusing to help...but I agree with you that Neuron is a terrible company when it comes to customer support, honesty, etc. My colleague and I purchased 1414's so that we could communicate via fax and could transfer files. This has never worked. I suggest that you organize all those who have not received what they were promised from Neuron and start playing hardball by filing complaints with the New Jersey Attorney General's office and the Princeton, NJ, Better Business Bureau. Neuron apparently monitors comp.sys.next.* somewhat, so do this organizing over the net. You could provide addresses for the Attorney General and BBB and encourage everyone to write. I don't think Neuron is going to be intimidated by what anyone has done so far, so maybe they will respond to this additional pressure. ------------------------------------------------- I promised to assist anyone who contemplates this sort of action. But, as I have continued to post [and to express to Neuron's uncaring staff on the telephone], all I am looking for is either my $1000 back in exchange for the crippled and buggy Neuron96+ OR a device that will actually work properly. -73- Marshall Gilula mgilula@miasun.med.miami.edu
Re: relay of materials on the Neuron problem(s)
Author: Miljenko - Horvat
Date: Thu, 09 Apr 1992 20:59
Date: Thu, 09 Apr 1992 20:59
12 lines
875 bytes
875 bytes
Oh boy do I NOT want to remain anonymous. I want them to know my name. I want them to have nightmares about it. As I said in another erecnt Neuron post, I do not live that far from Princeton and I just might drive over one day to see them in person ... Miljenko Horvat (914) 242-9852 fax 242-9852 I guess I don't have to be afraid that the epoplke from Neuron will start harassing me on the phone - their phones do not seem to be capable of dialing my numbers. :)
Re: relay of materials on the Neuron problem(s)
Author: Philip McDunnough
Date: Sat, 11 Apr 1992 06:34
Date: Sat, 11 Apr 1992 06:34
31 lines
1822 bytes
1822 bytes
In article <57155@cup.portal.com> h2o@cup.portal.com (Miljenko - Horvat) writes: >Oh boy do I NOT want to remain anonymous. I want them to know my >name. I want them to have nightmares about it. As I said in >another erecnt Neuron post, I do not live that far from >Princeton and I just might drive over one day to see them in person ... I doubt you'd be able to find them. [ ] > >I guess I don't have to be afraid that the epoplke from Neuron >will start harassing me on the phone - their phones do not >seem to be capable of dialing my numbers. :) Yes that seems to be a problem for them. However I'm sure if you offered them money for calling you'd stand a good chance of receiving one. After 6 months of torment with Neuron I am back to my USR setup which works fine. The odd thing about Neuron's stuff is that is may work for a while and then start acting up. One might even think that they did this in order to either torment people or to force them to continuously upgrade. Upgrading seems to be the only choice as they don't appear to honour warranties. I'm quite surprised that the US would allow such a company to exist for so long. It will be most interesting to read the upcoming NeXTWorld article on Neuron. Philip McDunnough philip@utstat.toronto.edu PS: I do feel Gittleman should publicly apologize to all members of the NeXT community.
Thread Navigation
This is a paginated view of messages in the thread with full content displayed inline.
Messages are displayed in chronological order, with the original post highlighted in green.
Use pagination controls to navigate through all messages in large threads.
Back to All Threads