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3 messages
3 total messages Started by Greg Colello Wed, 11 Nov 1992 21:18
Telephone Message DELIVERY / Answer Center
#1009
Author: Greg Colello
Date: Wed, 11 Nov 1992 21:18
56 lines
3223 bytes
I work for the Green Party of California. We have faced a problem that I'm  
sure many underfunded groups encounter: internal communications (ie.  
delivering messages inexpensively to our local members).

I figure the only solution is the telephone, since an unlimited local  
calls line can be had for $15/month; while US Mail can run  
$hundreds/month. Now comes the rub. A simple dial-up a central number and  
listen to the recorded message (like movie theatres) doesn't work, because  
a lot of people simply don't make the call. On the other hand many people  
are willing to receive a recorded message called to their phone.  
Especially if it's at a certain hour and their message machine will  
intercept it. Delivering messages by phone is too hard and unreliable for  
human beings to do (as in a "human phone banking/tree" system).

Thus what is needed is a computerized phone message delivery system that  
can also take incoming calls and play the same message (for those people  
who don't want their privacy intruded by computerized message delivery).

This system must minimally be able to:

1. Record a voice message. Obviously human voice recording is a minimum.  
However, being able to type in a message and have the computer generate a  
GOOD voice synthesis would be realy useful. This is because most people  
find recording a message an intimidating experience requiring many "takes"  
to get it right.

2. Take a list of phone numbers. Be able to recognize numbers outside the  
local free calling area and reject them.

3. Have an optional time/date-range field to go with the telephone number  
to custom control message delivery at specific time/date-ranges (the  
message subscriber's choice).

4. Be able to take at least two phone lines. One for incoming and one for  
outgoing calls.

5. Have a touch-tone menu up front that allows the user to choose between  
hearing the latest announcement/news, leaving a long message, or leaving a  
short message (telephone number changes or subscribe/unsubscribe for the  
auto message delivery subsystem).

6. A fairly sophisticated analyzer in the message delivery subsystem to  
detect whether the message has been delivered reliably or not. I suspect  
this is the tough part.

-----------------------------------------------------------------
Man, a software package like the above should have tremendous sales  
potential. Does it exist on the Next already? Most local groups (like  
ours) have somebody with a Next (like me). So the software would be the  
only major exspense (wouldn't it?).

-----------------------------------------------------------------
Greg Colello
Carnegie Institution, Department of Plant Biology
Stanford University
gcolello@biosphere.stanford.edu
Re: Telephone Message DELIVERY / Answer Center
#1021
Author: Scott Hess
Date: Thu, 12 Nov 1992 00:09
51 lines
3419 bytes
In article <1992Nov11.211855.6278@leland.Stanford.EDU>,
	gcolello@biosphere.Stanford.EDU (Greg Colello) writes:
>I work for the Green Party of California. We have faced a problem
>that I'm sure many underfunded groups encounter: internal communications
>(ie.  delivering messages inexpensively to our local members).
>
>I figure the only solution is the telephone, since an unlimited
>local calls line can be had for $15/month; while US Mail can run
>$hundreds/month. Now comes the rub. A simple dial-up a central
>number and listen to the recorded message (like movie theatres)
>doesn't work, because a lot of people simply don't make the call.
>On the other hand many people are willing to receive a recorded
>message called to their phone.  Especially if it's at a certain
>hour and their message machine will intercept it. Delivering messages
>by phone is too hard and unreliable for human beings to do (as in
>a "human phone banking/tree" system).

This is a problem many organizations have, including telemarketing
organizations.  And, your idea is a good idea.  That's the problem
- the idea is _too_ good for telemarketing organizations.  Automated
calling machines of the sort you describe are illegal in many states
because it makes things too easy for those annoying telemarketers
to just feed databases of numbers to computers and let them loose
calling people.  A computer is _loads_ cheaper than a bank of
operators.

This isn't to say that such legislation is highly prevalent.  All
I know is that this is how things work in Minnesota.  Even then,
there _may_ be loopholes for certain situations.  For instance, in
your situation you could have people give you written permission
to have the computer call them and leave messages, which means that
you've removed the major complaint about such systems (the harrassment
sort of concerns).  But, the lucrative bucks would be in selling
such systems to telemarketers, who'd be paying thousands of dollars
for them whereas I suspect your underfunded group will not be
willing to pay.  And the package _is_ almost exactly the same
(precisely, anything that does what you want done could also be
used for automated telemarketing stuff).

[Note that the above applies only to _calling_ machines.  You can
set up automated answering machines to your heart's content, and
it's not a problem - people can easily choose not to call the
machine if they don't like it.  But, if the machine is calling
_you_, then it can be a problem ...]

Later,
--
scott hess <shess@ssesco.com>     <I will not spin the turtle -Bart Simpson>
12901 Upton Avenue South, #326  Burnsville, MN 55337 (612) 895-1208 Anytime!
  * ... like a big church choir with all it's members' mouths wide open, *
               * singing silence   -Blood Music, Greg Bear *
Re: Telephone Message DELIVERY / Answer Center
#1036
Author: Jeff Wishnie
Date: Thu, 12 Nov 1992 21:36
10 lines
1002 bytes
Scott is right. Congress passed a law severly restricting the use of
automatic dialers/and recorded announcement players.

Not only are these machines really annonying, they can be dangerous. In
one case, a telemarketter took down a hospitals entire phone system by by
dialing every extension, in order and playing a recorded message.

Maybe if the people you plan to call could sign a release of some sort.

But your biggest problems will probably be legal, not technical.
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