🚀 go-pugleaf

In article <1990Oct9.154215.21515@water.waterloo.edu> nmouawad@water.waterloo.edu (Naji Mouawad) writes:
>In article <1076@duteca.UUCP> kooijman@duteca (Richard Kooijman) writes:
>>Or Lotus Manuscript.
>>This is a great wordprocessor which has several capabilities, that WP and WfW
>>have included only recently.
>>Why is it so impopular? 
>
>IMHO, for a simple reason: Tech support and learning curve. WP has an
>edge over all the other editors: 800 free line. No matter what 
>kind of a problem you run into, there is a human person to help
>you. Best feature, ever.
>
Lotus Manuscript has a toll free tech support line, at least in Canada.
I have always found them to be extremely knowledgable and helpful.  I
have to go through their telephone routing system but I know it well
enough by now that it's become passe.  On ething I really like is that
the toll free number gives me access to all of Lotus' products.  Thus,
I save up my questions and get them all answered at once.  I do own a
lot of Lotus software, Notes is about the only one I don't own.

The best thing that I like about the tech support at the end of the 800
line is that they use their own software and subsequently have an
incredible feel for what it can and can not do. One small problem is
that the tech support people are not always on top of what the rest of
the corp is doing -- what they are really good about is finding out and
gettting back to me.

KEvin
-- 
Kevin "auric" Crocker Athabasca University 
UUCP: ...!{alberta,ncc}!atha!kevinc
Inet: kevinc@cs.AthabascaU.CA